topic RE: Error in Get Next Completed Batch in Product Forum

Error in Get Next Completed Batch

LokeshRaj — Tue, 10 Aug 2021 14:05:00 GMT

Hi, I have completed the data verification and it shows the status as complete also I am using same config that I used previously in add to batch, but it is showing me batch available as false ? Please explain me why this error occur, is it due to queue suffix name or some other issue ?

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Lokesh Raj
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RE: Error in Get Next Completed Batch

Ben.Lyons1 — Wed, 11 Aug 2021 07:14:00 GMT

Hi Lokesh,

To assist I'll just need a bit more info.

Are you using the action "Has batches to verify" or "Get Next Completed Batch"? It should the second one, as the first action is to check if there are any batches that need verification in Decipher.

Thanks

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Ben Lyons
Product Consultant
Blue Prism
UK
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RE: Error in Get Next Completed Batch

LokeshRaj — Wed, 11 Aug 2021 07:22:00 GMT

Hi Ben,
I have used "Get Next Complete Batch". Also can you please explain me how this "Get Next Complete Batch" interacts with RabbitMQ.

Thanks

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Lokesh Raj
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RE: Error in Get Next Completed Batch

Ben.Lyons1 — Thu, 12 Aug 2021 07:05:00 GMT

When Decipher has completed a batch and it's ready for export, it sends the batch ID and document IDs to RabbitMQ. Blue Prism then collects these (at which point the queue item is removed) and uses them in the following actions to retrieve the data directly from Decipher.

Can you access the RabbitMQ work queue list? Is there anything in the Decipher queue?

Have you made any changes to the templated processes to send and retrieve documents from Decipher?

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Ben Lyons
Product Consultant
Blue Prism
UK
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RE: Error in Get Next Completed Batch

LokeshRaj — Thu, 12 Aug 2021 07:45:00 GMT

Hi Ben,

Thanks for the explanation and now I found out why I am getting false, when I run "Get Next Complete Batch". Also is there any specific time limit within which I need to retrieve the Batch ID and Document ID from RabbitMQ ?

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Lokesh Raj
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RE: Error in Get Next Completed Batch

Ben.Lyons1 — Thu, 12 Aug 2021 07:47:00 GMT

There's no time limit, you should be able to retrieve the batch at any time after it's complete. These will be available in the order they were completed by Decipher.

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Ben Lyons
Product Consultant
Blue Prism
UK
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RE: Error in Get Next Completed Batch

mohammedareebdps — Thu, 12 Aug 2021 11:21:00 GMT

Hi,

I am facing the same issue as you. I can push documents into Decipher but not retrieve them. After completing the data verification in Decipher it shows batch as completed in the Reports tab but calling the Get Next Completed Batch Action returns a False Flag. I have followed the Decipher IDP Foundation Training instructions to a T, but I cannot retrieve the document data. Furthermore, the RabbitMQ Queue which I have named DecipherTrainingQueue shows no pending messages. Can you please share how you were able to resolve this issue.

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Mohammed areeb
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RE: Error in Get Next Completed Batch

LokeshRaj — Thu, 12 Aug 2021 12:05:00 GMT

Hi,

May be try with a new suffix name, that how I solved this issue. Every time you upload the file to the decipher, change the suffix name.

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Lokesh Raj
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RE: Error in Get Next Completed Batch

mohammedareebdps — Thu, 12 Aug 2021 13:23:00 GMT

This doesn't seem to be working for me. I have tried with several different queue names but I am still not able to get the processed data back into Blue Prism.

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Mohammed areeb
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RE: Error in Get Next Completed Batch

LokeshRaj — Thu, 12 Aug 2021 13:43:00 GMT

Have you used the same suffix name to the "Get Next Completed Batch " that you used to add the data to decipher ?

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Lokesh Raj
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RE: Error in Get Next Completed Batch

mohammedareebdps — Thu, 12 Aug 2021 13:50:00 GMT

Yes, I have used the same suffix name to add the data as well as to the "Get Next Completed Batch" Action

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Mohammed areeb
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RE: Error in Get Next Completed Batch

LokeshRaj — Thu, 12 Aug 2021 13:57:00 GMT

Have you checked the RabbitMQ ?

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Lokesh Raj
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RE: Error in Get Next Completed Batch

mohammedareebdps — Thu, 12 Aug 2021 14:11:00 GMT

Can you be more specific. I have looked at RabbitMQ and the queue which I am adding as Queue Suffix in Blue Prism does exist there, but there are no pending messages even after submitting a batch from the data verification tab in Decipher web application.

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Mohammed areeb
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RE: Error in Get Next Completed Batch

LokeshRaj — Thu, 12 Aug 2021 14:20:00 GMT

I still cannot figure out the exact issue, because in my case I was able to retrieve the data from the decipher whenever I use a new suffix name. I don't find any issues now. If not may be try reaching the Blue prism support team.

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Lokesh Raj
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RE: Error in Get Next Completed Batch

Ben.Lyons1 — Thu, 12 Aug 2021 14:24:00 GMT

Hi Mohammed,

Have you made any changes to the Decipher credential "generaluser"?

This is the credential used by the Decipher export client, changes it to it may prevent batches being sent to RabbitMQ.

Also, have you set up any Batch Types to be processed by specific users or user groups?

Thanks

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Ben Lyons
Product Consultant
Blue Prism
UK
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RE: Error in Get Next Completed Batch

mohammedareebdps — Thu, 12 Aug 2021 22:12:00 GMT

Hey Ben,
I have made no changes to generaluser and I have tried using both admin and generaluser credentials to no avail. The Batch Type is assigned to all groups and users. Also, both generaluser and admin have export roles assigned to them. Also, my RabbitMQ queue appears to be empty even though I have submitted completed batches a number of times and to different RabbitMQ queues. I have used the Get Batch Status Process from Digital Exchange and it works fine. The only issue seems to be with the Decipher export client, which is not being able to push Batch IDs into the RabbitMQ queue. I have attached some relevant screenshots.

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Mohammed areeb
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RE: Error in Get Next Completed Batch

Ben.Lyons1 — Fri, 13 Aug 2021 07:21:00 GMT

Hi Mohammed,

I can't think of anything obvious, short of checking the Decipher/RabbitMQ configuration and potentially reinstalling.

I would recommend raising a support ticket, so our support team can look into it in more detail.

Thanks

Ben

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Ben Lyons
Product Consultant
Blue Prism
UK
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RE: Error in Get Next Completed Batch

mohammedareebdps — Thu, 19 Aug 2021 08:56:00 GMT

The issue is resolved. I had to reinstall Blue Prism for it to work. (Don't reinstall Decipher just Blue Prism)

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Mohammed areeb
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