https://community.blueprism.com/t5/Product-Forum/popup-Blue-Prism-has-stopped-working/m-p/67808#M20413 <DIV class="media" style="overflow: hidden; zoom: 1;"> <DIV class="media" style="overflow: hidden; zoom: 1;">Hi team,</DIV> <DIV class="media" style="overflow: hidden; zoom: 1;">Could you please let you know the root cause of this issue.&nbsp;<BR /><BR /><BR /><BR /><span class="lia-inline-image-display-wrapper" image-alt="21590.png"><img src="https://community.blueprism.com/t5/image/serverpage/image-id/21736i412FA7F33BBCE449/image-size/large?v=v2&amp;px=999" role="button" title="21590.png" alt="21590.png" /></span><BR />Thanks, <BR />Siva Mutukuri.</DIV> </DIV><BR /><BR />------------------------------<BR />Sivanagabrahmam Mutukuri<BR />SSE<BR />Accenture Solutions Pvt Ltd<BR />Indian/Maldives<BR />------------------------------<BR /> Tue, 21 Apr 2020 17:45:00 GMT SMutukuri 2020-04-21T17:45:00Z https://community.blueprism.com/t5/Product-Forum/popup-Blue-Prism-has-stopped-working/m-p/67808#M20413 <DIV class="media" style="overflow: hidden; zoom: 1;"> <DIV class="media" style="overflow: hidden; zoom: 1;">Hi team,</DIV> <DIV class="media" style="overflow: hidden; zoom: 1;">Could you please let you know the root cause of this issue.&nbsp;<BR /><BR /><BR /><BR /><span class="lia-inline-image-display-wrapper" image-alt="21590.png"><img src="https://community.blueprism.com/t5/image/serverpage/image-id/21736i412FA7F33BBCE449/image-size/large?v=v2&amp;px=999" role="button" title="21590.png" alt="21590.png" /></span><BR />Thanks, <BR />Siva Mutukuri.</DIV> </DIV><BR /><BR />------------------------------<BR />Sivanagabrahmam Mutukuri<BR />SSE<BR />Accenture Solutions Pvt Ltd<BR />Indian/Maldives<BR />------------------------------<BR /> Tue, 21 Apr 2020 17:45:00 GMT https://community.blueprism.com/t5/Product-Forum/popup-Blue-Prism-has-stopped-working/m-p/67808#M20413 SMutukuri 2020-04-21T17:45:00Z https://community.blueprism.com/t5/Product-Forum/popup-Blue-Prism-has-stopped-working/m-p/67809#M20414 The root cause would be that Blue Prism crashed, which causes that popup to appear. As far as the root cause of Blue Prism crashing, is there a specific stage at which it crashes, does it happen every time, what was it doing when it crashed?<BR /><BR />------------------------------<BR />Nicholas Zejdlik<BR />RPA Developer<BR />------------------------------<BR /> Tue, 21 Apr 2020 20:13:00 GMT https://community.blueprism.com/t5/Product-Forum/popup-Blue-Prism-has-stopped-working/m-p/67809#M20414 NicholasZejdlik 2020-04-21T20:13:00Z https://community.blueprism.com/t5/Product-Forum/popup-Blue-Prism-has-stopped-working/m-p/67810#M20415 Please raise a ticket with Support and provide them with as much information as possible. In addition to Nicholas' advice, the Windows event logs on the resource and application server may reveal clues.<BR /><BR />------------------------------<BR />John Carter<BR />Professional Services<BR />Blue Prism<BR />------------------------------<BR /> Wed, 22 Apr 2020 07:46:00 GMT https://community.blueprism.com/t5/Product-Forum/popup-Blue-Prism-has-stopped-working/m-p/67810#M20415 John__Carter 2020-04-22T07:46:00Z