topic RE: Decipher Server Service is not getting started in Product Forum

Decipher Server Service is not getting started

Athiban_Mahamathi — Thu, 11 May 2023 05:25:00 GMT

Hello Team,

I tried installing decipher on my local machine. Post successful completion of installation, i can see that Decipher server service is not getting started. I tried uninstalling and installing the Decipher IDP components, also tried to perform the steps mentioned in the troubleshooting documents but no luck.

Troubleshooting

Blueprism

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Troubleshooting

Image processing is one of the steps in the document processing workflow, usually the first after a batch of documents is created, before OCR processing and Data Capture. A separate program (client) is responsible for image processing (C:\Program Files (x86)\Blue Prism\Decipher Automated Clients\SsiImageProcessingClient.exe).

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Error message screenshots :

Event Viewer Error Message :

License Status : Active

Regards,
Athiban

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Athiban Mahamathi Mathialagan
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RE: Decipher Server Service is not getting started

Athiban_Mahamathi — Thu, 11 May 2023 05:57:00 GMT

Hello All,

On further analysis, i have found that i missed to add SQL connection string in Web.Config file ("C:\Program Files (x86)\Blue Prism\Decipher Web\Web.config") and followed the steps mentioned in the below link. Now I am able to access Decipher via locahost.

https://bpdocs.blueprism.com/decipher/getting-started/decipher-configuration.htm#Add

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Athiban Mahamathi Mathialagan
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RE: Decipher Server Service is not getting started

lookman — Thu, 11 May 2023 13:26:00 GMT

Hi Athiban.

I'm glad you solved your mystery. Thank you for sharing the solution.

jack

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Jack Look
Sr Product Consultant
Blue Prism
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