https://community.blueprism.com/t5/Product-Forum/Decipher-Server-Error/m-p/67994#M20599 Thank you. Decided to completely reinstall the solution.<BR /><BR />------------------------------<BR />Sergei Evdokimov<BR />------------------------------<BR /> Thu, 10 Feb 2022 14:14:00 GMT SergeiEvdokimov 2022-02-10T14:14:00Z https://community.blueprism.com/t5/Product-Forum/Decipher-Server-Error/m-p/67992#M20597 Hi all<BR />Updated from 1.2 to 2.1<BR />Sent a package, the server crashes with an error <DIV class="media" style="overflow: hidden; zoom: 1;"><span class="lia-inline-image-display-wrapper" image-alt="9108.png"><img src="https://community.blueprism.com/t5/image/serverpage/image-id/9282i334D81410B91F311/image-size/large?v=v2&amp;px=999" role="button" title="9108.png" alt="9108.png" /></span><BR /> <DIV class="media" style="overflow: hidden; zoom: 1;"><span class="lia-inline-image-display-wrapper" image-alt="9109.png"><img src="https://community.blueprism.com/t5/image/serverpage/image-id/9284iE9564F4450D40DB0/image-size/large?v=v2&amp;px=999" role="button" title="9109.png" alt="9109.png" /></span></DIV> </DIV> <BR />I manually restart the server, the server does the next step and crashes again.<BR /><BR />Please tell me what log and where to look to understand the cause of the error.<BR /><BR /><BR /><BR /><BR />------------------------------<BR />Sergei Evdokimov<BR />------------------------------<BR /> Wed, 09 Feb 2022 09:00:00 GMT https://community.blueprism.com/t5/Product-Forum/Decipher-Server-Error/m-p/67992#M20597 SergeiEvdokimov 2022-02-09T09:00:00Z https://community.blueprism.com/t5/Product-Forum/Decipher-Server-Error/m-p/67993#M20598 Hi Sergei,<BR /><BR />Have you tried deleting the batch and uploading it again?<BR />Have you tried other documents?<BR />Have you tried reinstalling?<BR /><BR />I would recommend raising a support ticket if the above isn't working to ensure we can help you get up and running as quickly as possible. The log files have been centralised into your user folder, but may not be very useful without some expertise available to help 'decode' them.<BR /><BR />Thanks<BR /><BR />------------------------------<BR />Ben Lyons<BR />Product Consultant - Decipher Specialist<BR />Blue Prism<BR />UK<BR />------------------------------<BR /> Wed, 09 Feb 2022 11:59:00 GMT https://community.blueprism.com/t5/Product-Forum/Decipher-Server-Error/m-p/67993#M20598 Ben.Lyons1 2022-02-09T11:59:00Z https://community.blueprism.com/t5/Product-Forum/Decipher-Server-Error/m-p/67994#M20599 Thank you. Decided to completely reinstall the solution.<BR /><BR />------------------------------<BR />Sergei Evdokimov<BR />------------------------------<BR /> Thu, 10 Feb 2022 14:14:00 GMT https://community.blueprism.com/t5/Product-Forum/Decipher-Server-Error/m-p/67994#M20599 SergeiEvdokimov 2022-02-10T14:14:00Z