topic RE: Launching Chrome/Edge takes around 20~60 seconds in offline environment(no internet) in Product Forum

Launching Chrome/Edge takes around 20~60 seconds in offline environment(no internet)

Dohyeong.Kim — Tue, 18 Apr 2023 09:57:00 GMT

Hello Community,

I have faced launching Chrome/Edge takes around 20~60 seconds in offline environment(no internet).
After I press "Launch" button in application modeller, the blueprism program hangged and unable to control anything.
After 20~60 seconds (attached the chrome browser) when I spy elements Browser mode is not working even in the front page (google search page when we launch chrome).
Only win32 and UIA mode are possible.
I think the chrome browser agent installed but not working.

Does anyone have this situation? It would be very appreciated to guide me possible solutions.

I setup environment using usb copied installers like below:
- BluePrism7.1.2_x64.msi
- MSSQL_2019_Express
- chrome_108_64bit.exe (stand alone installation exe)
- Blue Prism 7.1.2 Browser Extension was installed using Load folder button in chrome extension tab in developer mode.

Using BluePrism7.1.2_x64.msi did not install chrome extension even I chosen advanced install and select chrome extention.
Tried installation from the command line using msiexec but it didn't install chrome browser agent.
So I install the Blue Prism 7.1.2 Browser Extension using an offline package(Load folder button in chrome extension tab in developer mode in chrome).

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Dohyeong Kim
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RE: Launching Chrome/Edge takes around 20~60 seconds in offline environment(no internet)

hossein.azimi — Sun, 23 Apr 2023 22:40:00 GMT

Hi Dohyeong

Thank you for the contacting Blue Prism community.

Can you please try to enable the "Allow access to file URLs" and try it again?

If it does not help, please contact the Blue Prism customer support team we need to look at the issue closely.

Thanks and regards
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Hossein Azimi
Customer Support Engineer, APAC
Blue Prism
Sydney NSW
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RE: Launching Chrome/Edge takes around 20~60 seconds in offline environment(no internet)

Dohyeong.Kim — Sun, 23 Apr 2023 23:16:00 GMT

Dear Hossein,

Thanks for your advice and support.
I enabled the "Allow acess to file Urls", but the same situation.

Sure, I have communicated with the Blue Prism customer support team with a ticket(No. 253238).

Thanks and Best regards

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Dohyeong Kim
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RE: Launching Chrome/Edge takes around 20~60 seconds in offline environment(no internet)

hossein.azimi — Sun, 23 Apr 2023 23:25:00 GMT

Hello Dohyeong

Thank you for the reply.

I checked the ticket, and it looks like Ricky (my colleague) is working on it.

I will work with him on the issue.

Best regards

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Hossein Azimi
Customer Support Engineer, APAC
Blue Prism
Sydney NSW
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RE: Launching Chrome/Edge takes around 20~60 seconds in offline environment(no internet)

Dohyeong.Kim — Sun, 23 Apr 2023 23:32:00 GMT

Dear Hossein,

Thanks for your reply and support.
Yes Mr.Ricky is supporting the issue.
I'm appreciating his dedicate support.

Thanks for your support too 🙂

Best regards

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Dohyeong Kim
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RE: Launching Chrome/Edge takes around 20~60 seconds in offline environment(no internet)

harish.mogulluri — Mon, 24 Apr 2023 02:27:00 GMT

Hi doheyong Kim,

Some times I have noticed this issue on bp 6.10.1 version so we just remove the extension and add the extension back and restart the virtual machine.

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If I answered your query. Please mark it as the "Best Answer"

Harish M
Lead developer
America/New_York TX
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