topic RE: users list not displayed after 1.2 instalaltion in Product Forum

users list not displayed after 1.2 instalaltion

KrishnaElapavul — Tue, 07 Sep 2021 13:46:00 GMT

I have updated Decipher 1.2 successfully and all services are running. When I access IDP tool ->users list I am getting the error as in attachment . the highlighted users I have created for customer purpose.

I am not getting option to delete also to recreate . in fact no users are getting displayed on screen.

Please note that I didn't use separate Database

Can you please guide me to rectify this error?

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Krishna Elapavuluri RPA Solution Lead
TEchnology Consultant
DXC.technology
Asia/Kolkata
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RE: users list not displayed after 1.2 instalaltion

Ben.Lyons1 — Tue, 07 Sep 2021 13:48:00 GMT

Hi Krishna,

This might be a cache issue for the browser, try pressing F5.

Thanks

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Ben Lyons
Product Consultant
Blue Prism
UK
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RE: users list not displayed after 1.2 instalaltion

KrishnaElapavul — Tue, 07 Sep 2021 13:59:00 GMT

Thanks for your reply Ben
I have done that already , but no result
I see some error when i tried create user from error.log . any clue on this
** error when i tried to create another user***
2021-09-07 21:53:12,549 [10032] ERROR DecipherServer-543edb9b-ada2-46b8-baa6-100fee887174 - SsiServer.SocketServer.SsiSession
System.ArgumentException: Invalid command: SetUserMetadata
at SsiServer.ServerLogic.ApiDispatcher.Dispatch()
at SsiServer.SsiServer.HandleNewRequestReceived(SsiSession session, SsiRequestInfo requestInfo)
at SuperSocket.SocketBase.AppServerBase`2.ExecuteCommand(TAppSession session, TRequestInfo requestInfo)

** this error when i click on users**
2021-09-07 21:52:39,116 [10032] ERROR DecipherServer-543edb9b-ada2-46b8-baa6-100fee887174 - SsiServer.SocketServer.SsiSession
System.ArgumentException: Invalid command: GetUserMetadata
at SsiServer.ServerLogic.ApiDispatcher.Dispatch()
at SsiServer.SsiServer.HandleNewRequestReceived(SsiSession session, SsiRequestInfo requestInfo)
at SuperSocket.SocketBase.AppServerBase`2.ExecuteCommand(TAppSession session, TRequestInfo requestInfo)

------------------------------
Krishna Elapavuluri RPA Solution Lead
TEchnology Consultant
DXC.technology
Asia/Kolkata
------------------------------

RE: users list not displayed after 1.2 instalaltion

Ben.Lyons1 — Tue, 07 Sep 2021 14:03:00 GMT

Hi Krishna,

I haven't seen those specific errors, it may be worth trying to uninstall and reinstall the Decipher 1.2 components. This shouldn't delete any of your data, but take a back up to be sure.

If this fails, please raise a support ticket so we can look into this.

Thanks

------------------------------
Ben Lyons
Product Consultant
Blue Prism
UK
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RE: users list not displayed after 1.2 instalaltion

KrishnaElapavul — Tue, 07 Sep 2021 14:51:00 GMT

Thanks Ben,
I reinstalled Decipher server 1.2 only , it worked now am able to access users list also.

------------------------------
Krishna Elapavuluri RPA Solution Lead
TEchnology Consultant
DXC.technology
Asia/Kolkata
------------------------------

RE: users list not displayed after 1.2 instalaltion

Ben.Lyons1 — Tue, 07 Sep 2021 14:53:00 GMT

Great news!

I hope you enjoy the new version.

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Ben Lyons
Product Consultant
Blue Prism
UK
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