topic RE: Is support KB article portal is running fine for you all? in Product Forum

Is support KB article portal is running fine for you all?

Tejaskumar_Darji — Mon, 19 Feb 2024 11:36:00 GMT

Hi team, Since morning, I have come across multiple support KB article pages that are not accessible to me.

I tried in different browsers, but I also tried on another laptop and saw similar behaviour. Not able to figure out is something is off at my end or server end. Can you guys please check below articles if accessible?

KB Article Link 1

KB Article Link 2

Keep seeing like this,

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji - https://www.linkedin.com/in/tejaskumardarji/
Technical Lead
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RE: Is support KB article portal is running fine for you all?

Michael_S — Mon, 19 Feb 2024 11:45:00 GMT

Hi @Tejaskumar_Darji - I am also seeing this error. Let me investigate with our portal team, thank you for the heads up!

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💙 Michael
(I'm part of the SS&C Blue Prism Community Team)
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RE: Is support KB article portal is running fine for you all?

Michael_S — Mon, 19 Feb 2024 13:48:00 GMT

Hi @Tejaskumar_Darji! Looks like you've encountered some outdated links.

Link 1 should be https://support.blueprism.com/en/support/solutions/articles/7000076733-bpe-error-the-browser-extension-was-not-detected-when-attempting-to-launch-a-browser-based-chrome-firefox-or-edge-chromium-application

Link 2 should be https://support.blueprism.com/en/support/solutions/articles/7000076986-bpe-error-unable-to-establish-communication-with-server-callback-channel-when-trying-to-run-a-process-after-upgrading-to-bpe-v7

Hope that helps 🙂

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💙 Michael
(I'm part of the SS&C Blue Prism Community Team)
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RE: Is support KB article portal is running fine for you all?

Tejaskumar_Darji — Mon, 19 Feb 2024 15:58:00 GMT

Ok got it,

RE: Is support KB article portal is running fine for you all?

Tejaskumar_Darji — Mon, 26 Feb 2024 07:02:00 GMT

Hello Michael Shillingford

I understand that there are new links for support articles, but many people are currently unable to access the old URL. Ideally, the team should have implemented a redirect for the old URL rather than letting it expire, ensuring that the articles in the old threads remain accessible and useful.

Can we ask the team to help with this.