topic RE: Decipher 2.2 services not triggering and running properly in Product Forum

Decipher 2.2 services not triggering and running properly

Tejaskumar_Darji — Tue, 25 Apr 2023 13:38:00 GMT

Hello,

We have multiple members reporting issue with services after Decipher 2.2 update.
Services are not triggering and running automatically and in a proper manner.

We have tried restarting computers, several folks also reinstalled them but same observation.

Has anyone else noticed this with Decipher 2.2 and let us know if any resolution for the same?

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji
Sr. Consultant-Technical Lead
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RE: Decipher 2.2 services not triggering and running properly

lookman — Wed, 26 Apr 2023 14:45:00 GMT

The Teja.

I've not heard of this issue with any customers but I am having the same issue in my sandbox.

I suggest you open a support ticket.

jack

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Jack Look
Sr Product Consultant
Blue Prism
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RE: Decipher 2.2 services not triggering and running properly

Tejaskumar_Darji — Fri, 28 Apr 2023 14:34:00 GMT

Hello @Ben.Lyons1

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji
Sr. Consultant-Technical Lead
------------------------------

RE: Decipher 2.2 services not triggering and running properly

Tejaskumar_Darji — Fri, 28 Apr 2023 16:33:00 GMT

FYI

I have also raised a support ticket for the same as all of our team members are facing the same issue.

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji
Sr. Consultant-Technical Lead
------------------------------

RE: Decipher 2.2 services not triggering and running properly

lookman — Mon, 01 May 2023 13:27:00 GMT

Hi Teja.

I have been inquiring with one of my colleagues in support and he told me that "The issue was resolved by reinstalling the License Service and the Decipher Server. In addition I also made sure that Erlang and RabitMQ were updated to the versions mentioned in the documentation."

Hopefully this resolves your issue.

jack

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Jack Look
Sr Product Consultant
Blue Prism
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RE: Decipher 2.2 services not triggering and running properly

LukasRamasauskas — Fri, 12 May 2023 06:51:00 GMT

Hi,

Are you triggering services in particular order as for Decipher 2.1 it was necessary to run them in order:

1 - Licensing
2 - Server
3 - Web SDK
4 - Automated Clients

At least the 3 and 4 can be triggered in both ways 3-4 and 4-3 but essential is Licensing and Server.

Wild guess that same sequence has to be followed for 2.2 version.

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Lukas Ramasauskas
RPA Software Engineer / Robotic Solutions Architect
Swedbank AB
Europe/Vilnius
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RE: Decipher 2.2 services not triggering and running properly

Athiban_Mahamathi — Thu, 18 May 2023 07:48:00 GMT

Hello Teja,

Were you able to find a solution for this ? I am also facing similar issue in my sandbox environment where the Licensing and Sever services are not getting started automatically. I need to start the services manually every time. I tried reinstalling 2.2 from scratch but the issue continues to occur.

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Athiban Mahamathi Mathialagan
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RE: Decipher 2.2 services not triggering and running properly

Tejaskumar_Darji — Thu, 18 May 2023 08:47:00 GMT

Hey, it was not resolved.

Another issue that I'm facing in my instance is related to the RabbitMQ version that is suggested to use.

Here rabbit is trying to kick this exe
but there is no such folder created after rabbit installation.

------------------------------
If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji
Sr. Consultant-Technical Lead
------------------------------

RE: Decipher 2.2 services not triggering and running properly

LukasRamasauskas — Thu, 18 May 2023 10:56:00 GMT

Hi, shouldn't this path point to Erlang OTP executable but not the Rabbit? And some services need to be set to Automatic (Delayed).

We also had one time situation, when Decipher services were running but had to restart RabbitMQ server due to some reasons. After a restart, Decipher recovered and started to work again.

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Lukas Ramasauskas
RPA Software Engineer / Robotic Solutions Architect
Swedbank AB
Europe/Vilnius
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RE: Decipher 2.2 services not triggering and running properly

Tejaskumar_Darji — Thu, 18 May 2023 16:22:00 GMT

Yes exactly but here let me show you the path of Erlang.

We installed Erlang with all default options and did not change anything.

Same for the Rabbit installer as well. So in the end Rabbit service is looking for a different exe path of Erlang which does not exist.

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji
Sr. Consultant-Technical Lead
------------------------------

RE: Decipher 2.2 services not triggering and running properly

Tejaskumar_Darji — Fri, 26 May 2023 11:47:00 GMT

So finally now I'm past the Erlang and Rabbit issue and able to run the RabbitMQ service consistently.

Now out of the 4 only 2 services are running. Before the restart, all 4 services were running. I made sure the Erl and Rabbit versions are as mentioned in the guide.

While manually triggering service using the admin account it works fine but when the local user starts the laptop these 2 service fails with the below error in EV.

Also ran this through IT team and nothing is blocking these services to auto trigger.

Log Name: Application
Source: DecipherService
Date: 5/26/2023 4:32:29 PM
Event ID: 0
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: WBZ-IN-PG02S8RQ
Description:
Failed to initialize the server.
-- Error Message = Unable to validate the custom licensing module.
-- Error Details = System.InvalidOperationException: Unable to validate the custom licensing module. ---> System.AggregateException: One or more errors occurred. ---> MassTransit.RequestTimeoutException: Timeout waiting for response, RequestId: 2ecc0000-d733-ec63-c13f-08db5dd8acc5
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at MassTransit.Clients.ResponseHandlerConnectHandle`1.<GetTask>d__11.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at MassTransit.Clients.RequestClient`1.<GetResponseInternal>d__8`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at MassTransit.Clients.ClientRequestHandle`1.<HandleFault>d__32.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at CustomLicModule.LicManager.<>c__DisplayClass20_0.<<IsLicenseValid>b__0>d.MoveNext()
--- End of inner exception stack trace ---
at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
at System.Threading.Tasks.Task.Wait(Int32 millisecondsTimeout, CancellationToken cancellationToken)
at CustomLicModule.LicManager.IsLicenseValid()
at SsiServer.Licensing.Volume.VolumeLicenseCustom.InitCustomLicenseManager()
at SsiServer.Licensing.LicenseManager.ActivateVolumeLicense(String licenseKey, String proxyName)
--- End of inner exception stack trace ---
at SsiServer.Licensing.LicenseManager.ActivateVolumeLicense(String licenseKey, String proxyName)
at SsiServer.SsiServer.ApplyLicenseConfig(Configuration config)
at SsiServer.SsiServer.ApplyConfig(Configuration config)
at SsiServer.SsiServer..ctor(Configuration config)
at SsiServer.Program.Start(String[] args)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="DecipherService" />
<EventID Qualifiers="0">0</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2023-05-26T11:02:29.6093806Z" />
<EventRecordID>97971</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>WBZ-IN-PG02S8RQ</Computer>
<Security />
</System>
<EventData>
<Data>Failed to initialize the server.
-- Error Message = Unable to validate the custom licensing module.
-- Error Details = System.InvalidOperationException: Unable to validate the custom licensing module. ---> System.AggregateException: One or more errors occurred. ---> MassTransit.RequestTimeoutException: Timeout waiting for response, RequestId: 2ecc0000-d733-ec63-c13f-08db5dd8acc5
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at MassTransit.Clients.ResponseHandlerConnectHandle`1.<GetTask>d__11.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at MassTransit.Clients.RequestClient`1.<GetResponseInternal>d__8`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at MassTransit.Clients.ClientRequestHandle`1.<HandleFault>d__32.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at CustomLicModule.LicManager.<>c__DisplayClass20_0.<<IsLicenseValid>b__0>d.MoveNext()
--- End of inner exception stack trace ---
at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
at System.Threading.Tasks.Task.Wait(Int32 millisecondsTimeout, CancellationToken cancellationToken)
at CustomLicModule.LicManager.IsLicenseValid()
at SsiServer.Licensing.Volume.VolumeLicenseCustom.InitCustomLicenseManager()
at SsiServer.Licensing.LicenseManager.ActivateVolumeLicense(String licenseKey, String proxyName)
--- End of inner exception stack trace ---
at SsiServer.Licensing.LicenseManager.ActivateVolumeLicense(String licenseKey, String proxyName)
at SsiServer.SsiServer.ApplyLicenseConfig(Configuration config)
at SsiServer.SsiServer.ApplyConfig(Configuration config)
at SsiServer.SsiServer..ctor(Configuration config)
at SsiServer.Program.Start(String[] args)</Data>
</EventData>
</Event>

------------------------------
If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji
Sr. Consultant-Technical Lead
------------------------------

RE: Decipher 2.2 services not triggering and running properly

Ben.Lyons1 — Fri, 26 May 2023 12:28:00 GMT

Hi Tejaskumar,

If you're having technical issues with your install, the best way for us to support you is if you raise a support ticket. Our product support team are the best and most experienced people when it comes to installation issues.

Thanks

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Ben Lyons
Senior Product Specialist - Decipher
SS&C Blue Prism
UK based
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RE: Decipher 2.2 services not triggering and running properly

Tejaskumar_Darji — Thu, 15 Jun 2023 05:51:00 GMT

Finally Good News Update:

After spending a lot of hours on this and trying literally every possible scenario, finally I was able to fix the issue.

If anyone stumbles upon this then you need to update, the RabbitMQ timeout parameter in "C:\Program Files(x86)\Blue Prism\Decipher Licensing Service\config" file.

I tested this on a couple of machines and it immediately started running all the services and working consistently now.

See if this helps.

------------------------------
If I was of assistance, please vote for it to be the "Best Answer".

LinkedIn - https://www.linkedin.com/in/tejaskumardarji/

Thanks & Regards,
Tejaskumar Darji
Sr. Consultant-Technical Lead
------------------------------

RE: Decipher 2.2 services not triggering and running properly

lookman — Thu, 15 Jun 2023 14:26:00 GMT

Hi Teja.

I'm happy to hear that you resolved this issue. I was trying to find the RMQ timeout parameter you mentioned. I looked in the "BluePrism.Decipher.LicensingService.exe.config" file in C:\Program Files (x86)\Blue Prism\Decipher Licensing Service and did not find it.

What is the parameter name and what file is it found in?

Thanks

jack

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Jack Look
Sr Product Consultant
Blue Prism
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RE: Decipher 2.2 services not triggering and running properly

Tejaskumar_Darji — Thu, 15 Jun 2023 15:51:00 GMT

Apologies Jack, the file name is config.json - Full path="C:\Program Files (x86)\Blue Prism\Decipher Licensing Service\config.json"

I guess it was 5 by default and I increased it to 30.

RE: Decipher 2.2 services not triggering and running properly

Athiban_Mahamathi — Fri, 16 Jun 2023 09:43:00 GMT

Thank you Tejas. It worked for me!!!

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Athiban Mahamathi ,
SimplifyNext,
Technical Consultant
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RE: Decipher 2.2 services not triggering and running properly

Tejaskumar_Darji — Wed, 09 Aug 2023 09:46:00 GMT

We now have some new folks reporting the same error while upgrading and the fix that worked for a few of us earlier does not seem to be working in their case!

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji - https://www.linkedin.com/in/tejaskumardarji/
Technical Lead
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RE: Decipher 2.2 services not triggering and running properly

Ben.Lyons1 — Wed, 09 Aug 2023 09:51:00 GMT

I don't believe there was an update to the licensing service in v2.2 release. Have you upgraded the version of RabbitMQ?

If the issue was being caused by connectivity timeout, have you carried out any network tests?

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Ben Lyons
Senior Product Specialist - Decipher
SS&C Blue Prism
UK based
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