topic RE: Facing issue with Get Verified Document process in Product Forum

Facing issue with Get Verified Document process

Pralay — Fri, 04 Aug 2023 06:44:00 GMT

Hi,

I am also facing same issue. completed batches in Decipher but when I run process 3 Get Verified Document, I am neither getting Batch ID nor Documents. And also Flag 'Batch Available' returns False. Need help to resolve why it's happening. My QueueSuffix name is same as what i used while pushing the batch. But when I verify and submit manually in Decipher after that when I run Decipher - 03 Get Verified Document process then giving data in Document data collection.

Please Some body can give solution on .

Decipher – 01 Push Document

Decipher – 03 Get Verified Document

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Pralay Das
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RE: Facing issue with Get Verified Document process

Ben.Lyons1 — Fri, 04 Aug 2023 07:11:00 GMT

Hi Pralay,

I suspect there's an issue with the Export plugin pushing your completed batches to RabbitMQ.

Firstly I would open the RabbitMQ management tool, go to queues and check the queue exists and if there are any messages. The default host is http://localhost:15672/ and the login is guest/guest unless this has been changed by the admin.

When you push a batch to Decipher, the RabbitMQ queue name specified will be auto-created if it doesn't already exist. So I expect the queue exists, but is currently empty.

If this is the case, try uninstalling the Decipher Server Plugin and reinstalling it.

Let me know how you get on.

Thanks

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Ben Lyons
Senior Product Specialist - Decipher
SS&C Blue Prism
UK based
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RE: Facing issue with Get Verified Document process

Pralay — Fri, 04 Aug 2023 08:16:00 GMT

Hi Ben,

After Push document I can see below for RabitMQ in Queue,

Once I click in

Queue BluePrism.DocumentProcessing.BatchIdQueue_DecipherRabbitMQqueue

Can See bellow Screen and when I click in get message it is showing empty.

Can ypu please suggest any solution

Thanks,

Pralay

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Pralay Das
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RE: Facing issue with Get Verified Document process

Ben.Lyons1 — Fri, 04 Aug 2023 08:18:00 GMT

Hi Pralay,

Have you tried reinstalling the server plugin as I suggested above?

Thanks

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Ben Lyons
Senior Product Specialist - Decipher
SS&C Blue Prism
UK based
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RE: Facing issue with Get Verified Document process

Pralay — Fri, 04 Aug 2023 08:43:00 GMT

Hi Ben,

Not yet because I am fearing to reinstall as not familiar in this RabitMQ installation. If any changes or need any setting problem it ma be issue That's why I have not done. But one thing when I manually submit batch after verify in Decipher there is message giving with Batch ID.

Thanks,

Pralay

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Pralay Das
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RE: Facing issue with Get Verified Document process

Ben.Lyons1 — Fri, 04 Aug 2023 08:51:00 GMT

Hi Pralay,

The Decipher Server Plugin is a simple component responsible for passing the export message from Decipher to RabbitMQ. It sits there listening for a message to say a batch is complete, at which point it contacts the Decipher Server for the Batch Id and the list of Document Id's. Then it uses the RabbitMQ queue name stored in the Batch Metadata to put a new message in the respective queue.

So if you're having trouble with messages getting into RabbitMQ, this is the first place to check.

It has no configuration during the installation, so it's very simple to uninstall and reinstall.

The alternative would be to raise a support ticket so we can investigate in further detail.

Thanks

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Ben Lyons
Senior Product Specialist - Decipher
SS&C Blue Prism
UK based
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RE: Facing issue with Get Verified Document process

Pralay — Fri, 04 Aug 2023 09:19:00 GMT

Hi Ben,

Do you mean to say that whole decipher need to uninstall and reinstall or only Decipher plugin need to uninstall and again reinstall? in this case is which Decipher plugin need to reinstall ? any for this or I need to reinstall whole decipher? Can you please share any step by step instructions document so it will be help me to do.

Thanks for your help on this.

Thanks,

Pralay

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Pralay Das
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RE: Facing issue with Get Verified Document process

Ben.Lyons1 — Fri, 04 Aug 2023 09:23:00 GMT

Hi Pralay,

Just the Decipher Server Plugin component, it's the last part of the installation.

Go to Add/Remove programs and remove that one. Then re-run the installer. It should automatically restart the services.

Thanks

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Ben Lyons
Senior Product Specialist - Decipher
SS&C Blue Prism
UK based
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RE: Facing issue with Get Verified Document process

Pralay — Fri, 04 Aug 2023 09:29:00 GMT

Thank you Ben , I will do it.

Thanks,
Pralay

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Pralay Das
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RE: Facing issue with Get Verified Document process

Pralay — Fri, 04 Aug 2023 11:53:00 GMT

Hi Ben,

I have below item installed. Can I reinstall red cercle Decipher server plugin right

Thanks,

Pralay

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Pralay Das
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RE: Facing issue with Get Verified Document process

Pralay — Fri, 04 Aug 2023 12:08:00 GMT

Hi Ben,

We have installed below version 0.1.950.0 Decipher Plugin. Can I install same version or any updated version. Given below complete installation item. Please suggest. If I reinstall any higher version is there any compatible issue?

Thanks,

Pralay

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Pralay Das
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RE: Facing issue with Get Verified Document process

Ben.Lyons1 — Fri, 04 Aug 2023 12:42:00 GMT

Hi Pratay,

That's the correct item to reinstall.

It might be worth downloading the latest installer (0.1.984.0) from the portal, but I don't think the update is substantial.

Thanks

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Ben Lyons
Senior Product Specialist - Decipher
SS&C Blue Prism
UK based
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RE: Facing issue with Get Verified Document process

Pralay — Mon, 07 Aug 2023 14:48:00 GMT

Hi Ben,

Thank you for your suggestion. That issue is resolved. I need your one help as I very new for this tool . I have given training 7 type of PDF. Now need to get data from decipher to Blue Prism process. Initially I was using Decipher- 01 Push Document -> Decipher - 02 Batches to Verify -> Decipher- Get Verified Documents. Now from Blue Prism Process how to automatically PDF file can load from any folder path and push into Decipher and get data from Decipher to Blue Prism.

Can you please help me the steps , so that I can follow . Do I need to setting any configuration in Decipher so that automatically submit PDF document and after that only I need to call Decipher -03 Get Verified Documents? not requird to call other two process from BP process ?
Can you please help.

Thanks ,

Pralay

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Pralay Das
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RE: Facing issue with Get Verified Document process

Pralay — Mon, 07 Aug 2023 19:08:00 GMT

Hi Ben,

I am created in process studio below code. Can you please check is that fine to get data from decipher to Blue prism process.

And can you suggest where I need to configure property in Decipher that automatically Batch submit in decipher when I Push Data from above process studio.

I tried to go to Admin Tab- Document Type – Edit document type but can't find Enable/Set Automatically Skip data Verify option to select to On. Given below is the screen shot. But unable to get that property . I think if this property set to On Batch will automatically submit in Decipher. Please correct me or suggest me if I am wrong. Given below is the screen shot of Decipher Document Type screen when I Edit DFD.

Waiting for your help on this.

Thanks,

Pralay

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Pralay Das
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RE: Facing issue with Get Verified Document process

Ben.Lyons1 — Tue, 08 Aug 2023 07:16:00 GMT

Hi Pralay,

Please can you confirm if you've completed the Decipher Foundation course on BPU, as much of this information is available there?

Also it can be useful to search our online documentation for details.

Thanks

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Ben Lyons
Senior Product Specialist - Decipher
SS&C Blue Prism
UK based
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RE: Facing issue with Get Verified Document process

JayaprakashKann — Tue, 08 Aug 2023 07:37:00 GMT

Hi Ben,

I have done Foundation course but cant find this how to automatically push document and get Document Data in Blue prism process.

Need your help on this. In last post I have explain how I tried.

Thanks,

Pralay

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Jayaprakash Kannan
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RE: Facing issue with Get Verified Document process

Ben.Lyons1 — Tue, 08 Aug 2023 07:43:00 GMT

Hi Pralay,

Sorry I didn't realise you were posting comments from two different user accounts.

Auto-verification is covered in module 8 of the training part 1.12. Have you tried the step mentioned in the screenshot from the course?

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Ben Lyons
Senior Product Specialist - Decipher
SS&C Blue Prism
UK based
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RE: Facing issue with Get Verified Document process

Ben.Lyons1 — Tue, 08 Aug 2023 07:44:00 GMT

Hi Pralay,

You will need to account from processing time in Decipher, the documents will not pass through immediately.

Thanks

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Ben Lyons
Senior Product Specialist - Decipher
SS&C Blue Prism
UK based
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RE: Facing issue with Get Verified Document process

JayaprakashKann — Tue, 08 Aug 2023 07:57:00 GMT

Hi Ben,

Where I need to create account? Can you suggest. What I shared with you how I have created Blue Prism code is that correct or anything wrong.

Thanks,

Pralay

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Jayaprakash Kannan
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RE: Facing issue with Get Verified Document process

Ben.Lyons1 — Tue, 08 Aug 2023 08:01:00 GMT

Hi Pralay,

I meant "account for" processing time, i.e. you need to build waiting time into your process to handle when batches take several minutes to process.

This could be to attempt the Get Next Batch action, if it's blank, use the Utility - General for wait for 10 seconds, then retry the Get Next Batch action. Set a retry limit to avoid this going on forever (creating an infinite loop).

If you're not sure how to do this I think it might be a good idea for you to request an expert connect session via the customer support menu. These types of activities are all covered in the the Blue Prism foundation training and users should be experienced with these before building a process.

Thanks

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Ben Lyons
Senior Product Specialist - Decipher
SS&C Blue Prism
UK based
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