topic RE: Chrome extension 6.10/6.10.1 in Product Forum

Chrome extension 6.10/6.10.1

OleG — Tue, 04 May 2021 12:09:00 GMT

Hi,

yesterday they were available at google shop, today they are gone
Somebody else noticed ?

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Ole Gundersen
Develloper/tech lead
SB1
Europe/Oslo
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RE: Chrome extension 6.10/6.10.1

david.l.morris — Tue, 04 May 2021 12:49:00 GMT

Yikes, yeah I don't see them anymore either. We need to report this to Blue Prism right away.

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Dave Morris
Cano Ai
Atlanta, GA
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RE: Chrome extension 6.10/6.10.1

david.l.morris — Tue, 04 May 2021 12:55:00 GMT

I submitted a Customer Support ticket (#157868 ) to let Blue Prism know about the issue.

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Dave Morris
Cano Ai
Atlanta, GA
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RE: Chrome extension 6.10/6.10.1

dcternes — Wed, 05 May 2021 02:59:00 GMT

FYI... I know that the BP Product Teams are aware of this and have put together a SWAT team to get it resolved ASAP. It was an action taken by Google and it's not quite clear why, but I'm sure it will get sorted out pretty quickly.

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Dan Ternes
CTO APJ
Blue Prism
Asia/Hong_Kong
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RE: Chrome extension 6.10/6.10.1

OleG — Wed, 05 May 2021 04:56:00 GMT

I guess you can't let us install this exension any other way, has to go through Google ?

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Ole Gundersen
Develloper/tech lead
SB1
Europe/Oslo
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RE: Chrome extension 6.10/6.10.1

patrickb — Wed, 05 May 2021 08:16:00 GMT

Another method (side-loading) is possible, although some manual configuration is required.
The files required and instructions are currently available via Blue Prism Customer Support.
We are looking to get this resolved as quickly as possible.

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Patrick Bullen
Product Manager
Blue Prism
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RE: Chrome extension 6.10/6.10.1

AndreasEvensen — Wed, 05 May 2021 10:23:00 GMT

I can't seem to find the files and instructions you are referring to, do you have a link?

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Andreas Evensen
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RE: Chrome extension 6.10/6.10.1

JamesW — Wed, 05 May 2021 10:51:00 GMT

Hi all

For new installations or upgrades to a V6.10 release then the Chrome Extension is temporary unavailable for download from the Chrome Web Store.
We are looking to resolve this unforeseen situation as soon as possible, and will be providing updates on this thread as more information becomes available.

The Edge and Firefox extensions are unaffected by this issue.

If you believe your existing V6.10 or V6.10.1 web automations that use Chrome are being impacted then please contact Blue Prism Customer Support.

Many thanks for you patience

James

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James Woods
Community Manager
Blue Prism

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RE: Chrome extension 6.10/6.10.1

patrickb — Wed, 05 May 2021 11:02:00 GMT

If you don't have access to our support portal then please email support@blueprism.com
You'll then be provided access to the files and instructions will be provided.

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Patrick Bullen
Product Manager
Blue Prism
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RE: Chrome extension 6.10/6.10.1

OleG — Wed, 05 May 2021 11:13:00 GMT

I have access to support portal, but where do I find this emergency solution ?

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Ole Gundersen
Develloper/tech lead
SB1
Europe/Oslo
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RE: Chrome extension 6.10/6.10.1

patrickb — Wed, 05 May 2021 12:30:00 GMT

You'll have to raise a ticket and request the offline or .CRX files for the Chrome extension.
It is a fairly manual process that impacts the auto-updating process, and requires manual uninstallation.
An alternate and more user friendly mechanism is being investigated

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Patrick Bullen
Product Manager
Blue Prism
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RE: Chrome extension 6.10/6.10.1

WendyJohnson — Wed, 05 May 2021 16:14:00 GMT

Hello,

I am also waiting for this issue to be resolved as we have a couple of production processes affected by this. I understand that its being worked on as a priority, but is there an expected ETA? I will also reach out to Customer Support.

Thanks,
Wendy Johnson

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Wendy Johnson
Sr. Solutions Engineering
Grainger
America/Chicago
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RE: Chrome extension 6.10/6.10.1

patrickb — Thu, 06 May 2021 15:39:00 GMT

The V6.10.1 Chrome browser extension has just been re-instated on the Chrome Web Store.
NOTE we are still working re-activating the V6.10.0 extension.

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Patrick Bullen
Product Manager
Blue Prism
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RE: Chrome extension 6.10/6.10.1

patrickb — Thu, 06 May 2021 15:39:00 GMT

RE: Chrome extension 6.10/6.10.1

patrickb — Thu, 06 May 2021 17:16:00 GMT

The remaining V6.10 extension has now been activated.

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Patrick Bullen
Product Manager
Blue Prism
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RE: Chrome extension 6.10/6.10.1

patrickb — Thu, 06 May 2021 17:17:00 GMT

The remaining V6.10 extension has now been activated.

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Patrick Bullen
Product Manager
Blue Prism
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RE: Chrome extension 6.10/6.10.1

Prashant — Thu, 06 May 2021 20:54:00 GMT

Hi,

We just have begun deploying version 6.10.1 and also the browser extensions for the first time. We are deployed it with a force install GPO.

If the extension goes missing from the store as it did this time - does the extension disappear / get uninstalled from all the machines too? If this is the case, i would not want to go this route at all and consider a local install option only.

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Prashant
IMF
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RE: Chrome extension 6.10/6.10.1

bruce.liu — Fri, 07 May 2021 00:08:00 GMT

Hi Prashant,

Under normal circumstances, the extension should not be removed from your systems even if it has been made unavailable in Chrome Web Store. Manual installation is primarily offered as an option to organisations who would otherwise have challenges in deploying the extension through Chrome Web Store.

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Bruce Liu
Senior Product Consultant, Professional Services
Blue Prism
Australia/Sydney
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