https://community.blueprism.com/t5/Product-Forum/Not-able-to-Login-in-BluePrism/m-p/69207#M21812 Good morning.<BR /><BR />What version are you using? Is this a local install only? Is this that training/learning version?<BR /><BR />Now if you are using the learning version, the most simple way is to remove the BP and the local database listed in this image<BR /><IMG src="https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NzA0MzMzMjcyMSwiZG9tYWluIjoiYmx1ZXByaXNtZXUuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjQ5MDIwNn0.Xdt5MzRoJwE-w_TmGKQ1IUw2885k1YtXEonQOaov1xA" class="img-responsive" data-mce-hlimagekey="5f2677ba-3e83-8ff8-4bac-682b9785631c" data-mce-hlselector="#ReplyInline_7245ae7b9cea46808420800e3c8869a0-tinyMce" /><BR /><BR />after that when you install the application again, just remember to take note when you create the new password.<BR /><IMG src="https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NzA0MzMzMjM4MiwiZG9tYWluIjoiYmx1ZXByaXNtZXUuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjQ5MDIwNn0.cgBIcHYGQcFUmYdX3Twht9Lg4pSKoTFT4yZTRGTpltE" class="img-responsive" data-mce-hlimagekey="3f754045-ef50-029c-5cfb-abfc723faef4" data-mce-hlselector="#ReplyInline_7245ae7b9cea46808420800e3c8869a0-tinyMce" /><BR /><BR />------------------------------<BR />Luis Lopez<BR />Customer Support Engineer English and Spanish<BR />Blue Prism Ltd<BR />------------------------------<BR /> Mon, 20 Jul 2020 13:04:00 GMT expertcr 2020-07-20T13:04:00Z https://community.blueprism.com/t5/Product-Forum/Not-able-to-Login-in-BluePrism/m-p/69206#M21811 Dear All,<BR /><BR />I am facing one issue regarding login to Blue prism. Won't be able to login.&nbsp;<BR />I tried with installation and re installation but couldn't make it.<BR />Anybody can help me in this regard.<BR />Please find the attached snap shot.<BR /> <DIV class="media" style="overflow: hidden; zoom: 1;"><span class="lia-inline-image-display-wrapper" image-alt="27508.png"><img src="https://community.blueprism.com/t5/image/serverpage/image-id/27638iF81FE9F1F80D6869/image-size/large?v=v2&amp;px=999" role="button" title="27508.png" alt="27508.png" /></span></DIV> <BR />Thank you so much.<BR />Regards,<BR />Nilesh Wadkar<BR /><BR />------------------------------<BR />Nilesh Wadkar<BR />------------------------------<BR /> Mon, 20 Jul 2020 04:46:00 GMT https://community.blueprism.com/t5/Product-Forum/Not-able-to-Login-in-BluePrism/m-p/69206#M21811 NileshWadkar 2020-07-20T04:46:00Z https://community.blueprism.com/t5/Product-Forum/Not-able-to-Login-in-BluePrism/m-p/69207#M21812 Good morning.<BR /><BR />What version are you using? Is this a local install only? Is this that training/learning version?<BR /><BR />Now if you are using the learning version, the most simple way is to remove the BP and the local database listed in this image<BR /><IMG src="https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NzA0MzMzMjcyMSwiZG9tYWluIjoiYmx1ZXByaXNtZXUuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjQ5MDIwNn0.Xdt5MzRoJwE-w_TmGKQ1IUw2885k1YtXEonQOaov1xA" class="img-responsive" data-mce-hlimagekey="5f2677ba-3e83-8ff8-4bac-682b9785631c" data-mce-hlselector="#ReplyInline_7245ae7b9cea46808420800e3c8869a0-tinyMce" /><BR /><BR />after that when you install the application again, just remember to take note when you create the new password.<BR /><IMG src="https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NzA0MzMzMjM4MiwiZG9tYWluIjoiYmx1ZXByaXNtZXUuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjQ5MDIwNn0.cgBIcHYGQcFUmYdX3Twht9Lg4pSKoTFT4yZTRGTpltE" class="img-responsive" data-mce-hlimagekey="3f754045-ef50-029c-5cfb-abfc723faef4" data-mce-hlselector="#ReplyInline_7245ae7b9cea46808420800e3c8869a0-tinyMce" /><BR /><BR />------------------------------<BR />Luis Lopez<BR />Customer Support Engineer English and Spanish<BR />Blue Prism Ltd<BR />------------------------------<BR /> Mon, 20 Jul 2020 13:04:00 GMT https://community.blueprism.com/t5/Product-Forum/Not-able-to-Login-in-BluePrism/m-p/69207#M21812 expertcr 2020-07-20T13:04:00Z https://community.blueprism.com/t5/Product-Forum/Not-able-to-Login-in-BluePrism/m-p/69208#M21813 Thank you so much for your Reply. Need to uninstall DB as well.<BR /><BR />------------------------------<BR />Nilesh Wadkar<BR />------------------------------<BR /> Tue, 21 Jul 2020 01:32:00 GMT https://community.blueprism.com/t5/Product-Forum/Not-able-to-Login-in-BluePrism/m-p/69208#M21813 NileshWadkar 2020-07-21T01:32:00Z