https://community.blueprism.com/t5/Product-Forum/internal-errror/m-p/69662#M22267 hello,&nbsp;<BR /><BR />I'm trying to access decipher with default credentials but I'm facing this issue, can anyone help?<BR /><BR /><span class="lia-inline-image-display-wrapper" image-alt="9492.png"><img src="https://community.blueprism.com/t5/image/serverpage/image-id/9663i42ED32275B6EEDE7/image-size/large?v=v2&amp;px=999" role="button" title="9492.png" alt="9492.png" /></span><BR /><BR />------------------------------<BR />aseel odeh<BR />------------------------------<BR /> Wed, 28 Jul 2021 08:22:00 GMT aseelodeh 2021-07-28T08:22:00Z https://community.blueprism.com/t5/Product-Forum/internal-errror/m-p/69662#M22267 hello,&nbsp;<BR /><BR />I'm trying to access decipher with default credentials but I'm facing this issue, can anyone help?<BR /><BR /><span class="lia-inline-image-display-wrapper" image-alt="9492.png"><img src="https://community.blueprism.com/t5/image/serverpage/image-id/9663i42ED32275B6EEDE7/image-size/large?v=v2&amp;px=999" role="button" title="9492.png" alt="9492.png" /></span><BR /><BR />------------------------------<BR />aseel odeh<BR />------------------------------<BR /> Wed, 28 Jul 2021 08:22:00 GMT https://community.blueprism.com/t5/Product-Forum/internal-errror/m-p/69662#M22267 aseelodeh 2021-07-28T08:22:00Z https://community.blueprism.com/t5/Product-Forum/internal-errror/m-p/69663#M22268 Hi Aseel,<BR /><BR />It looks like the Decipher Server Service isn't running.<BR /><BR />You can open the Services app to check you can see the following:<BR /><span class="lia-inline-image-display-wrapper" image-alt="9472.png"><img src="https://community.blueprism.com/t5/image/serverpage/image-id/9643i87583EBCDFC64373/image-size/large?v=v2&amp;px=999" role="button" title="9472.png" alt="9472.png" /></span><BR />There are few things we can try once you can confirm this is the case.<BR /><BR />Thanks<BR /><BR /><BR />------------------------------<BR />Ben Lyons<BR />Product Consultant<BR />Blue Prism<BR />UK<BR />------------------------------<BR /> Wed, 28 Jul 2021 08:54:00 GMT https://community.blueprism.com/t5/Product-Forum/internal-errror/m-p/69663#M22268 Ben.Lyons1 2021-07-28T08:54:00Z https://community.blueprism.com/t5/Product-Forum/internal-errror/m-p/69664#M22269 thanks,&nbsp;<BR />but all of them are running except decipher server, I get this error after starting it&nbsp;<BR /><BR /><span class="lia-inline-image-display-wrapper" image-alt="9474.png"><img src="https://community.blueprism.com/t5/image/serverpage/image-id/9646i52E3C228A912BCFF/image-size/large?v=v2&amp;px=999" role="button" title="9474.png" alt="9474.png" /></span><BR /><BR />------------------------------<BR />aseel odeh<BR />------------------------------<BR /> Wed, 28 Jul 2021 09:19:00 GMT https://community.blueprism.com/t5/Product-Forum/internal-errror/m-p/69664#M22269 aseelodeh 2021-07-28T09:19:00Z https://community.blueprism.com/t5/Product-Forum/internal-errror/m-p/69665#M22270 Are you running Decipher on a local machine and connecting to the internet over wifi?<BR /><BR />------------------------------<BR />Ben Lyons<BR />Product Consultant<BR />Blue Prism<BR />UK<BR />------------------------------<BR /> Wed, 28 Jul 2021 09:21:00 GMT https://community.blueprism.com/t5/Product-Forum/internal-errror/m-p/69665#M22270 Ben.Lyons1 2021-07-28T09:21:00Z https://community.blueprism.com/t5/Product-Forum/internal-errror/m-p/69666#M22271 yes<BR /><BR />------------------------------<BR />aseel odeh<BR />------------------------------<BR /> Wed, 28 Jul 2021 09:24:00 GMT https://community.blueprism.com/t5/Product-Forum/internal-errror/m-p/69666#M22271 aseelodeh 2021-07-28T09:24:00Z https://community.blueprism.com/t5/Product-Forum/internal-errror/m-p/69667#M22272 Ok, it might be your security setting.<BR /><BR />- Open your wifi properties, click the wifi icon in your toolbar and the properties button for the respective connection.<BR />- If your network profile is set to Public, update it to Private<BR /><BR />If it's already set to Private, we will have to explore further.<BR /><BR />------------------------------<BR />Ben Lyons<BR />Product Consultant<BR />Blue Prism<BR />UK<BR />------------------------------<BR /> Wed, 28 Jul 2021 09:28:00 GMT https://community.blueprism.com/t5/Product-Forum/internal-errror/m-p/69667#M22272 Ben.Lyons1 2021-07-28T09:28:00Z https://community.blueprism.com/t5/Product-Forum/internal-errror/m-p/69668#M22273 done, and still getting the same error<BR /><BR />------------------------------<BR />aseel odeh<BR />------------------------------<BR /> Wed, 28 Jul 2021 09:38:00 GMT https://community.blueprism.com/t5/Product-Forum/internal-errror/m-p/69668#M22273 aseelodeh 2021-07-28T09:38:00Z https://community.blueprism.com/t5/Product-Forum/internal-errror/m-p/69669#M22274 Hi Aseel,<BR /><BR />Ok, a couple more things to try, then I would recommend raising a support ticket.<BR /><BR />1. Try stopping all the Decipher services and restarting 1 at a time.<BR />2. Uninstall and reinstall the Decipher Server and Decipher Server Plugin, please be sure to double check your config settings.<BR /><BR />Regards<BR /><BR />------------------------------<BR />Ben Lyons<BR />Product Consultant<BR />Blue Prism<BR />UK<BR />------------------------------<BR /> Wed, 28 Jul 2021 09:42:00 GMT https://community.blueprism.com/t5/Product-Forum/internal-errror/m-p/69669#M22274 Ben.Lyons1 2021-07-28T09:42:00Z