topic Issue with clicking on a button using Blueprism in Product Forum

Issue with clicking on a button using Blueprism

SobiaKhan — Mon, 08 Jun 2020 06:19:00 GMT

Hi All,

Let me explain you the issue that I am facing, I need to submit a page (Internet Explorer), post submission the portal asks for confirmation. The confirmation is a new sub window that has 2 buttons (red (X) and green (✓)) . I need to click on (✓). This is being captured by Blueprism well, however, when it click on it using Navigate stage. The webpage goes into indefinite loading window. But when i do the same click manually, the page gets submitted within few seconds.

I have tried doing the click in multiple spy modes - UIA, AA, IE mode. And have got the same result from each one. Also, When I run the object in debug mode using F10 for each stage. It is able to click on ✓. Facing this issue only when the object is called from the process using step out.

------------------------------
Sobia Khan
PRA Developer
Ernst & Young LLB
Asia/Kolkata
------------------------------

RE: Issue with clicking on a button using Blueprism

MichalSzumski — Mon, 08 Jun 2020 10:29:00 GMT

Hi Sobia,

Try to create separate object to handle pop-ups - it usually helps.

Best regards,
Michal Szumski

------------------------------
Michal Szumski
RPA developer
Rockwell Automation
Europe/Warsaw
------------------------------

RE: Issue with clicking on a button using Blueprism

Yeswa_Vaibhav_1 — Tue, 09 Jun 2020 05:46:00 GMT

Hi Sobia,

Just to know if you have tried below options:
1. Providing more delay (i.e., static/dynamic/both)
2. Instead of checking for window, is it possible to read text on that popup screen and select "Yes" option?

If above options doesn't work then try to create different object for pop-up. that may help.

Regards,

------------------------------
Yeswa Vaibhav Alwar Nerella
Associate Consultant
Capgemini
Asia/Kolkata
------------------------------