topic what does the status "Not Responding" mean in Product Forum

what does the status "Not Responding" mean

sumire — Tue, 24 Nov 2020 05:05:00 GMT

Hi,

I recently got the status "Not Responing" frequently. I've never seen this status before.
If I leave this status for a while, process may return to the "Running" status and continue normally, but sometimes an exception is thrown and the process is terminated.
Please let me know under what conditions this status appears.

Thanks in advance

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Mitsuko
Asia/Tokyo
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RE: what does the status "Not Responding" mean

NileshJadhavBP — Tue, 24 Nov 2020 09:16:00 GMT

Hi,

When your resource pc get close while running the bot that time you will get not responding status in control room.

You have to restart the resource pc and after that bot will show online and you can assign process back.

To avoid this scenario do below things.

Restart your bot machine regularly.
Try to restart resource pc before assign process
need to check some points from process and object (Please check below link )
https://community.blueprism.com/communities/community-home/digestviewer/viewthread?GroupId=145&MessageKey=f9239098-6c4f-4e2b-83db-d498b99899dc&CommunityKey=3743dbaa-6766-4a4d-b7ed-9a98b6b1dd01&tab=digestviewer

I hope it will help you.

Thanks

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Nilesh Jadhav
Senior RPA Specialist
ADP
India
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RE: what does the status "Not Responding" mean

KeiichiFurue — Tue, 24 Nov 2020 09:25:00 GMT

Hi Kurata-san

This is Keiichi Furue Customer Success Japan team. Thank you for posting our community.

I recommend you to raise the support ticket to Global Customer Support team to resolve issue.

You can raise the ticket from our portal site or email to support@blueprism.com.

I hope you find this article informative.

https://portal.blueprism.com/customer-support/how-can-i-get-help-customer-support

Regards

Keiichi

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Keiichi Furue
Blue Prism
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RE: what does the status "Not Responding" mean

sumire — Wed, 25 Nov 2020 05:04:00 GMT

Hi Keiichi Furue ,
Thank you for suggestion.
I raised support ticket and they said that they do not have any information or document on this status.
I can't come up with anything about it so far.

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Mitsuko
Asia/Tokyo
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RE: what does the status "Not Responding" mean

sumire — Wed, 25 Nov 2020 05:11:00 GMT

Hi Nilesh Jadhav,
Thank you for response.
I restart my RR once a day, and these processes had never shown such a status until last week. So I suspect a cause other than the processes.
I will read the link thread you provided.
Thanks anyway.

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Mitsuko
Asia/Tokyo
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