topic RE: error message from Interact in Product Forum

error message from Interact

zdenek.kabatek — Fri, 16 Sep 2022 12:47:00 GMT

Hi,

I have various forms in Interact (4.6) and I can raise submissions for them.

Today I created a new one and I am getting following message in Interact

Your submission Create Standard Order Overview ID 46 has failed to reach the Blue Prism work queue, please go to the History tab to resubmit this submission.

I can see the submission in History tab but the status is Failed and my create submission action fails with exception.

Any idea what could be the root cause?

Thanks.

Regards

Zdenek

------------------------------
Zdeněk Kabátek
Head of Professional Services
NEOOPS
http://www.neoops.com/
Europe/Prague
------------------------------

RE: error message from Interact

joefarr — Fri, 16 Sep 2022 13:15:00 GMT

Hi Zdenek

Nothing immediately springs to mind that would cause the submission to fail. Are you able to share a screenshot of the form you are using/the fields completed? It may shed some light on the situation or allow me to recreate the issue.

Cheers

------------------------------
Joe Farr
Senior Product Specialist
Blue Prism Limited
------------------------------

RE: error message from Interact

zdenek.kabatek — Mon, 19 Sep 2022 14:13:00 GMT

Hi, Joe,

it was between keyboard and the chair ;). I was not sending the mandatory fields values when creating submissions so I assume this was the root cause because once I filled them it worked as expected.

Regards

Zdenek

------------------------------
Zdeněk Kabátek
Head of Professional Services
NEOOPS
http://www.neoops.com/
Europe/Prague
------------------------------

RE: error message from Interact

joefarr — Tue, 20 Sep 2022 07:39:00 GMT

Thanks for coming back Zdenek!

It's great that you worked the problem out.

------------------------------
Joe Farr
Senior Product Specialist
Blue Prism Limited
------------------------------