topic RE: Blue Prism crash error in Product Forum

Blue Prism crash error

Tejaskumar_Darji — Wed, 11 Jan 2023 17:09:00 GMT

Hello team,

We are facing some issues with a process that performs excel operations where the Blue Prism suddenly crashes.

In Event Viewer we get to see the below error message but not able to figure out what is going wrong.

The same setup and process is working fine in the lower environment which leads to more confusion that what exactly is going wrong.

Does anyone have any idea what can be the issue here and in which component?

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji
Sr. Consultant-Technical Lead
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<quillbot-extension-portal></quillbot-extension-portal>

RE: Blue Prism crash error

steven.boggs — Wed, 11 Jan 2023 18:50:00 GMT

From the EventData, it seems to be occurring during a "Clipboard.Clear" action as part of a "ThrowExceptionForHRInternal" stage. There's not a lot of other information to go on here, though.

Since this is occurring in one environment but not another, examining any differences in the environments would be the logical first step -- if this might be an out-of-memory crash scenario, monitoring system resources while the process is running may provide useful information. Also, is this error intermittent, or reproducible every time the Process is run? Is there any custom code involved in this Process, or has the Excel VBO been modified from the out-of-the-box version that comes standard with Blue Prism?

If this is related to the out-of-the-box Excel VBO and you would want to troubleshoot this from a Product (rather than a Process-design) standpoint, my primary suggestion would be to open a ticket with us and provide the necessary information so we could help investigate further.

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Steve Boggs
Senior Product Support Engineer
Blue Prism
Austin, TX
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RE: Blue Prism crash error

Prasanth_IRPA_Dev — Thu, 12 Jan 2023 21:31:00 GMT

Hi,

I believe its a problem in copying and pasting data with the clipboard class

can you plz let me know which VBO and which action and which version? I Understand it worked in the Lower region, but I'm not you tried exact same data in the lower region

This is a set function issue that's why I'm doubting

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Thanks
Prasanth
Software Engineer | RPA Developer
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RE: Blue Prism crash error

Tejaskumar_Darji — Fri, 13 Jan 2023 10:13:00 GMT

Thanks for your response. We have created some customized code stages for excel which is not provided in the default VBO.
One point that you mentioned we can test using the same data set as well to see how it goes.
It certainly looks like something with the clipboard copy operation.

------------------------------
If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji
Sr. Consultant-Technical Lead
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RE: Blue Prism crash error

mamichielsen — Tue, 22 Aug 2023 14:16:00 GMT

Hi Tejaskumar,

A quick google search brought me to your original post, did you ever figure out a solution for this?

Best Regards,

Melissa

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Melissa Michielsen
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RE: Blue Prism crash error

Tejaskumar_Darji — Tue, 22 Aug 2023 15:22:00 GMT

Nope

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji - https://www.linkedin.com/in/tejaskumardarji/
Technical Lead
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RE: Blue Prism crash error

DevendranVenkatesh — Tue, 29 Aug 2023 12:58:00 GMT

1)Are you accessing the file from share folder? if yes, both prod/non pord using the share folder concept?
2)Both production/Non product machine configurations are same? sometimes if it's less cpu core, CPU utilization may be high and because of this reason also this issue may occur.
3)what is the size of the file? and how many volume will be there?

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Best Regards,
Devendran Venkatesh
RPA - Technical Architect |
Riyadh 11413, Kingdom of Saudi Arabia
Phone. +966-556784162
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RE: Blue Prism crash error

mamichielsen — Tue, 29 Aug 2023 15:31:00 GMT

Hi Devendran,

So for myself, I am accessing from a file path, but both bot configurations are the same. And while there is a lot of data in the Excel sheet, the file size is not large at all at about 7 Mb.

It's not consistently crashing and only doing so one time out of 50.

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Melissa Michielsen
Junior Automation Developer
TransAlta
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RE: Blue Prism crash error

DevendranVenkatesh — Wed, 30 Aug 2023 13:52:00 GMT

Dear Melissa,

I faced this issue while accessing excel file from the share folder. As part of that excel file, while BOT performing write collection it was taking long time and suddenly blueprism was crashing.

Later for testing purpose we kept the input file in local desktop drive and tested it was working as expected.. Hence, our issue which is related to share folder slowness and the same we informed to our internal IT team and later they fixed it, till now we are not facing any issues.

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Best Regards,
Devendran Venkatesh
RPA - Technical Architect |
Riyadh 11413, Kingdom of Saudi Arabia
Phone. +966-556784162
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RE: Blue Prism crash error

mamichielsen — Wed, 30 Aug 2023 15:15:00 GMT

Thanks Devendran, I will look into this and update with the results. 🙂

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Melissa Michielsen
Junior Automation Developer
TransAlta
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RE: Blue Prism crash error

DevendranVenkatesh — Mon, 04 Sep 2023 09:36:00 GMT

HI Melissa,

Any luck on your testing?

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Best Regards,
Devendran Venkatesh
RPA - Technical Architect |
Riyadh 11413, Kingdom of Saudi Arabia
Phone. +966-556784162
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RE: Blue Prism crash error

mamichielsen — Wed, 06 Sep 2023 15:50:00 GMT

Not quite yet Devendran, but thanks for following up.

Updated for all:

TO FIX THIS, ADD SHOW EXCEL ACTION.

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Melissa Michielsen
Junior Automation Developer
TransAlta
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RE: Blue Prism crash error

DevendranVenkatesh — Thu, 07 Sep 2023 11:41:00 GMT

Okay, Just let me once your done.

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Best Regards,
Devendran Venkatesh
RPA - Technical Architect |
Riyadh 11413, Kingdom of Saudi Arabia
Phone. +966-556784162
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