topic RE: Blue Prism Application crashes while running process in Product Forum

Blue Prism Application crashes while running process

MatthewGissenta — Fri, 14 Jun 2019 14:49:00 GMT

Hello,

Our Runtime Resources keeps "disconnecting" from Blue Prism control center. After remoting in, I noticed that the Blue Prism application itself is crashing. Error details below. Has anyone encountered this before?

Problem signature:

Problem Event Name: CLR20r3

Problem Signature 01: Automate.exe

Problem Signature 02: 6.2.2.7623

Problem Signature 03: 5bbde702

Problem Signature 04: BluePrismMAPIExAutomation

Problem Signature 05: 2.0.6.0

Problem Signature 06: 5a3a2ccc

Problem Signature 07: 176

Problem Signature 08: 6

Problem Signature 09: System.AccessViolationException

OS Version: 6.1.7601.2.1.0.256.4

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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Matthew Gissentanna
Senior IT Business Systems Analyst
Synovus
America/New_York
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RE: Blue Prism Application crashes while running process

david.l.morris — Mon, 17 Jun 2019 01:18:00 GMT

I don't know the reason for MAPIEx causing a crash. However, if you are unable to figure out a solution and really even if you are able to, I'd say abandon MAPIEx altogether by switching to using the MS Outlook Email VBO. It has fewer problems than MAPIEx.

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Dave Morris
3Ci @ Southern Company
Atlanta, GA
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RE: Blue Prism Application crashes while running process

dfry — Mon, 17 Jun 2019 08:25:00 GMT

Hi Matthew

I would agree with Dave's suggestion. However, if you are unable to move away from MAPIEx, then please also check out the following article in the Blue Prism Support Center (if you haven't already done so) just in case there is a link to a relevant solution from here.

Troubleshooting MAPIEx

Please note you will need to log into the Blue Prism Portal in order to access the above link.

Thanks very much 🙂

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Dean Fry
Content Manager
Blue Prism
Europe/London
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RE: Blue Prism Application crashes while running process

MatthewGissenta — Mon, 17 Jun 2019 13:15:00 GMT

Thanks Dave!

We are working with a vendor to implement our RPA solutions and they opted for MAPIEx for reasons I'm not familiar with. I will share this info with my development team to see if this is something we can move to ourselves.

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Matthew Gissentanna
Senior IT Business Systems Analyst
Synovus
America/New_York
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RE: Blue Prism Application crashes while running process

MatthewGissenta — Mon, 17 Jun 2019 13:16:00 GMT

Thanks Dean, I really appreciate it. I'll check out the FAQ.

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Matthew Gissentanna
Senior IT Business Systems Analyst
Synovus
America/New_York
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