topic RE: Facing below error Decipher 1.2 in Product Forum

Facing below error Decipher 1.2

Tejaskumar_Darji — Wed, 15 Sep 2021 09:11:00 GMT

Hello,

I updated to Decipher 1.2 and it was working pretty fine for the last 3 weeks but today when I'm running it is throwing the below notification message while I've not changed any settings in the meantime. I restarted the machine and the error is still there not letting me push documents. I checked all services are in running status.

Any idea how to resolve this?

Thanks

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Thanks & Regards,
Tejaskumar Darji
Sr. RPA Consultant-Automation Developer
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RE: Facing below error Decipher 1.2

Ben.Lyons1 — Wed, 15 Sep 2021 09:14:00 GMT

Hi Tejaskumar,

What is the status of your license in Blue Prism?
Have any changes been made to your version of Blue Prism?

Thanks

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Ben Lyons
Product Consultant
Blue Prism
UK
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RE: Facing below error Decipher 1.2

Tejaskumar_Darji — Wed, 15 Sep 2021 09:20:00 GMT

No changes were made to the Blue prism license and Decipher license. Both are valid and active. No updates made to blue prism and I'm on 6.10.2 while Decipher version is 1.2

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Thanks & Regards,
Tejaskumar Darji
Sr. RPA Consultant-Automation Developer
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RE: Facing below error Decipher 1.2

Ben.Lyons1 — Wed, 15 Sep 2021 09:22:00 GMT

Have you tried restarting the server?

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Ben Lyons
Product Consultant
Blue Prism
UK
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RE: Facing below error Decipher 1.2

KrishnaElapavul — Thu, 16 Sep 2021 05:53:00 GMT

Hi
Better restart all services and also restart "Decipher" from IIS
Still issue is there please observe the error.log and cans shar error messages

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Krishna Elapavuluri RPA Solution Lead
TEchnology Consultant
DXC.technology
Asia/Kolkata
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RE: Facing below error Decipher 1.2

Tejaskumar_Darji — Fri, 17 Sep 2021 11:23:00 GMT

Hey guys. Thanks for your response.

I don't know how but today it is working fine as usual and not showing that error message anymore.

Not sure what happened as I haven't made any changes.

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Thanks & Regards,
Tejaskumar Darji
Sr. RPA Consultant-Automation Developer
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