topic RE: Decipher- Server returned error code -381 Invalid Upload File Buffer in Product Forum

Decipher- Server returned error code -381 Invalid Upload File Buffer

VarindaS_ — Wed, 14 Jul 2021 08:19:00 GMT

Hello,

I am suddenly facing the below exception in Decipher while Adding file to the batch.

"Internal could not execute code stage because exception thrown by code stage: unable to add file to batch: Server returned error code -381 Invalid Upload File Buffer"

I am using an internal decipher object. I have restarted the Decipher server but to no avail. Does anyone know the root cause of this issue and how to resolve this?

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Varinda S.S.
Software Engineer

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RE: Decipher- Server returned error code -381 Invalid Upload File Buffer

steven.boggs — Thu, 15 Jul 2021 17:05:00 GMT

Hi Varinda,

As the exception you've posted here is not listed in our Decipher troubleshooting documentation, and in researching past Decipher issues but not finding any immediate suggestions, we would likely need to investigate this issue in the context of a Support ticket to provide a resolution. Please open a ticket with us providing the required details/logs/etc., and we'll be able to further assist with this.

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Steve Boggs
Senior Software Support Engineer
Blue Prism
Austin, TX
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RE: Decipher- Server returned error code -381 Invalid Upload File Buffer

VarindaS_ — Thu, 15 Jul 2021 18:01:00 GMT

The issue has been resolved now.

We have observed that if we try to add a file which is of size Zero Kb or a file whose contents cannot be disclosed or any corrupted file to the batch using Decipher internal object, then it gives an internal error, "File Buffer".

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Varinda S.S.
Software Engineer
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RE: Decipher- Server returned error code -381 Invalid Upload File Buffer

VarindaS_ — Thu, 15 Jul 2021 18:03:00 GMT

Hello,

The issue has been resolved now.

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Varinda S.S.
Software Engineer
Neosoft Technologies
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