topic Runtime machine - Record screen session in Product Forum

Runtime machine - Record screen session

RichardLepper — Mon, 14 Sep 2020 16:36:00 GMT

Good day all.

We are curious if there are any customers who have implemented a tool to record the screen session on a runtime machine. We are using AA mode for one of our SaaS web applications and are experience sporadic issues with BP not finding a web page element. It is sporadic and does not occur on with our non-prod environments. We'd like to be able to play back the recording for troubleshooting.

We are using Firefox with the BP extension. We run our BP runtime machines on VMWare, Windows Server 2016.

Thanks,

Rick

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Senior Solutions Architect
Kforce
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RE: Runtime machine - Record screen session

shashank.kumar280 — Mon, 14 Sep 2020 16:57:00 GMT

Hi Rick,

Have you tried using diagnostic feature to debug the issue? Here is the link to documentation if that helps https://bpdocs.blueprism.com/bp-6-7/en-us/helpApplicationModellerSnapshot.htm?tocpath=Interface%7CStudio%7CObject%20studio%7CApplication%20modeller%7C_____13

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Shashank Kumar
DX Integrations Partner Consultant
Blue Prism
Singapore
+6581326707
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RE: Runtime machine - Record screen session

RichardLepper — Tue, 15 Sep 2020 13:59:00 GMT

Thank you Shashank, very good info. We are going to leverage this diagnostic feature going forward. Much appreciated.

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Senior Solutions Architect
Kforce
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