topic RE: Blue prism Tool view was blurred in Product Forum

Blue prism Tool view was blurred

HarishM2 — Mon, 10 Jun 2019 19:26:00 GMT

Hi,

Recently I changed my PC for some reason Blue prism view was blurred .Attached is the screenshot.(Highlighted in the right)
It is blurring in many places .How can I fix this?

Thanks!

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Harish kumar
RPA Developer
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RE: Blue prism Tool view was blurred

david.l.morris — Mon, 10 Jun 2019 19:38:00 GMT

Make sure your Scale and layout 'Change the size of text, apps, and other items' in Display properties of Windows is set to '100%'.

Edit: Also, you'll need to logout and back into Windows after making these kinds of changes before you can be sure it's fixed since changing that setting doesn't update on some apps until after you logout/login.

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Dave Morris
3Ci @ Southern Company
Atlanta, GA
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RE: Blue prism Tool view was blurred

HarishM2 — Tue, 11 Jun 2019 13:39:00 GMT

Hi David,

Thanks for your response. Display property of Windows is already 100% but I changed to 125% and reverted back to 100% and logout /login it's working now.

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Harish kumar
RPA Developer
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RE: Blue prism Tool view was blurred

ewilson — Wed, 12 Jun 2019 01:16:00 GMT

Harish,

Here are some steps that may help you out. In the past, I've addressed blurry display of Blue Prism by changing settings for the app from the "Compatibility" option in its properties. Here's what I had to do on Windows 10:

Start Blue Prism
Right click on the Blue Prism icon in the task bar and then right click on the Automate.exe entry and select Properties
On the Compatibility tab select Change high DPI settings
In the pop-up, check the option Override high DPI scaling behavior.
In the drop-down select System
Click OK
Click OK again
Restart Blue Prism

Cheers,

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Eric Wilson
Director, Partner Integrations for Digital Exchange
Blue Prism
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RE: Blue prism Tool view was blurred

GopalBhaire — Wed, 12 Jun 2019 05:17:00 GMT

The solution by Eric is great but for me it works in System (Enhanced) mode. But there is problem with "Queue" view in control room, I can't view items once I scroll down.

Another solution would be Turn off all compatibility setting for automate.exe and then change your resolution to a lower resolution of same aspect ratio i.e. if your resolution is 1920x1080 then you can try 1600x900 that'll give you bigger font size as well as fix scaling issues.

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Gopal Bhaire
Analyst
Accenture
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RE: Blue prism Tool view was blurred

HarishM2 — Thu, 13 Jun 2019 16:17:00 GMT

Thank you every one, As I said in my previous comment it worked for me initally But After couple of days again Blue Prism display was blurred . I followed the steps suggested by Eric .It worked for me.

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Harish kumar
RPA Developer
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