topic RE: Facing issue with Get Verified Document process in Product Forum

Facing issue with Get Verified Document process

Tejaskumar_Darji — Tue, 28 Jul 2020 12:12:00 GMT

Hi,
I have completed batches in Decipher but when I run process 3 Get Verified Document, I am neither getting Batch ID nor Documents. And also Flag 'Batch Available' returns False. Need help to resolve why it's happening. My QueueSuffix name is same as what i used while pushing the batch.

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Tejaskumar Darji
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RE: Facing issue with Get Verified Document process

KamStar — Wed, 29 Jul 2020 06:37:00 GMT

Please check in the Decipher IDP web interface that your batch has been processed, it looks like there is no batch to retrieve, in which case perhaps your batch is in Data verification and requires you to validate them.

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Kam Star
Product Manager
Blue Prism
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RE: Facing issue with Get Verified Document process

Tejaskumar_Darji — Wed, 29 Jul 2020 06:53:00 GMT

Thanks for the answer.

I have already verified all batches in Decipher and there are no batch pending for DATA VERIFICATION. And after that i proceed to run P3 but not getting any data. Adding screenshot of completed batches reflecting in reports section of Decipher.

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Tejaskumar Darji
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RE: Facing issue with Get Verified Document process

BinitAmin — Thu, 06 Aug 2020 15:41:00 GMT

Hi,

Do you know the Batch Id that is associated to the batch of documents that you sent to Decipher?

Regards,
Binit

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Binit Amin
ROM Architect
Blue Prism
Europe/London
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RE: Facing issue with Get Verified Document process

Tejaskumar_Darji — Fri, 07 Aug 2020 04:04:00 GMT

Yes i had all batch details in Decipher reports section. However i reinstalled entire decipher and problem is resolved as of now. Now i can retrieve batch data in blueprism.

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Tejaskumar Darji
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RE: Facing issue with Get Verified Document process

adrian.bridger — Thu, 27 Aug 2020 07:35:00 GMT

Hello

We are experiencing the same issue as above. Is there a way to resolve this without reinstalling Decipher?

Regards
Adrian

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Adrian Bridger
RPA
CGI
Europe/London
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RE: Facing issue with Get Verified Document process

Tejaskumar_Darji — Thu, 27 Aug 2020 07:57:00 GMT

Hey there,

I tried a lot at that time to make it work without reinstall but only reinstall solved problem in my case. However technical person can surely tell you if this can be resolved without uninstall.

Just out of curiosity, Is there any specific reason you can't uninstall? Because reinstall won't remove any of your data files, database, DFD or anything else. All data will reappear in Decipher after re-installation if the machine is same (as per my personal observation).

Thanks.

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Tejaskumar Darji
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RE: Facing issue with Get Verified Document process

adrian.bridger — Thu, 27 Aug 2020 08:18:00 GMT

Hello

We had some issues with Rabbit so reluctant to do a full reinstall. Speaking with a colleague we are going to try a repair on each component, one at a time and test while going.

Thanks for the above. Hope Blue Prism can suggest an alternative.

Regards
Adrian

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Adrian Bridger
RPA
CGI
Europe/London
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RE: Facing issue with Get Verified Document process

Tejaskumar_Darji — Mon, 19 Jul 2021 16:20:00 GMT

Did anybody found a specific resolution to this issue. I installed Decipher today on the new machine and again the same issue appears.

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Thanks & Regards,
Tejaskumar Darji
Sr. RPA Consultant-Automation Developer
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RE: Facing issue with Get Verified Document process

Ben.Lyons1 — Tue, 20 Jul 2021 07:48:00 GMT

Hi Tejaskumar,

Did you assign the Batch Type to be handled by a specific user or user group?

If "generaluser" is not included when setting the Batch Type access, the export client can't access it as it runs using the "generaluser" credential.

Thanks

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Ben Lyons
Product Consultant
Blue Prism
UK
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RE: Facing issue with Get Verified Document process

LouieAschi — Fri, 23 Jul 2021 14:33:00 GMT

Hi Ben

I'm facing the same issue. I tried to assign all groups and users for Batch type access also I tried to re-install the Decipher many times and tried to install it also on different machine but still have the same problem.

Thanks

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Louie Aschi
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RE: Facing issue with Get Verified Document process

Ben.Lyons1 — Mon, 26 Jul 2021 07:06:00 GMT

Hi Louie,

Please raise a support ticket so we can investigate further.

Thanks

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Ben Lyons
Product Consultant
Blue Prism
UK
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RE: Facing issue with Get Verified Document process

TushigbayarTsev — Tue, 21 Dec 2021 08:19:00 GMT

Hello,

I am facing the same issues now with Decipher 1.2. What was the ultimate Solution in the end?

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Tushigbayar Tseveenbayar
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RE: Facing issue with Get Verified Document process

Pralay — Thu, 03 Aug 2023 18:09:00 GMT

Hi,

I am also facing same issue. completed batches in Decipher but when I run process 3 Get Verified Document, I am neither getting Batch ID nor Documents. And also Flag 'Batch Available' returns False. Need help to resolve why it's happening. My QueueSuffix name is same as what i used while pushing the batch. But when I verify and submit manually in Decipher after that when I run Decipher - 03 Get Verified Document process then giving data in Document data collection.

Please Some body can give solution on .

Decipher – 01 Push Document

Decipher – 03 Get Verified Document

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Pralay Das
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RE: Facing issue with Get Verified Document process

Athiban_Mahamathi — Thu, 14 Sep 2023 06:04:00 GMT

Hi All,

Did anyone find the solution for this problem?

I was able to extract the completed batch data till last week. All of a sudden I am now unable to extract the completed batch data. I also notice that I can't see the all the batches which were created so far under all the sections in the report tab except Accuracy and Automation section. Rabbitmq queue also doesn't have the batch details.

I am using the default Admin credentials hence export permissions are already enabled by default.

@Ben.Lyons1 @Tejaskumar_Darji - Any solution to resolve this?

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Athiban Mahamathi - https://www.linkedin.com/in/athiban-mahamathi-544a008b/
Technical Consultant,
SimplifyNext,
Singapore
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RE: Facing issue with Get Verified Document process

Tejaskumar_Darji — Thu, 14 Sep 2023 06:17:00 GMT

Check any of the logs if it provide more details to resolve

Decipher Log Folder Location Details here

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji - https://www.linkedin.com/in/tejaskumardarji/
Technical Lead
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RE: Facing issue with Get Verified Document process

lookman — Thu, 14 Sep 2023 13:39:00 GMT

Hi Athiban.

Just to be clear, you can submit documents to Decipher, verify and submit them, but then you do not see them in RMQ. Is that correct?.

It so, it sounds like an issue with the Decipher plug-in. I've seen this happen several times and the solution was to reinstall the plug-in.

jack

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Jack Look
Sr Product Consultant
Blue Prism
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RE: Facing issue with Get Verified Document process

Athiban_Mahamathi — Thu, 14 Sep 2023 15:54:00 GMT

Hi Jack,

Indeed, I am experiencing the same issue. Should I uninstall and then reinstall the Decipher Server Plug-in? Is that correct?

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Athiban Mahamathi - https://www.linkedin.com/in/athiban-mahamathi-544a008b/
Technical Consultant,
SimplifyNext,
Singapore
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RE: Facing issue with Get Verified Document process

Athiban_Mahamathi — Thu, 14 Sep 2023 15:56:00 GMT

Hi Tejas,

Thank you. I will look into the logs. May I know how you were able to resolve this issue?

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Athiban Mahamathi - https://www.linkedin.com/in/athiban-mahamathi-544a008b/
Technical Consultant,
SimplifyNext,
Singapore
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RE: Facing issue with Get Verified Document process

lookman — Fri, 15 Sep 2023 13:26:00 GMT

Hi Athiban.

Yes, reinstalling the Decipher plug-in should resolve the issue.

jack

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Jack Look
Sr Product Consultant
Blue Prism
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