topic RE: Blue Prism won't start after install in Product Forum

Blue Prism won't start after install

MichaelHo — Fri, 18 Sep 2020 04:08:00 GMT

This is the 3rd time I installed BP on my lap tops. But I hit the issue this time - BP starts display the blue logo page for 2 to 3 seconds and then disappear, without showing the log-in panel.

Install conditions:
- BluePrism6.7_x64 installer (or BluePrism6.9_x64, same symptom)
- SQL Server Express 2014
- .NET 4.8

Any advice in how to fix it will be highly appreciated.

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Michael Ho
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RE: Blue Prism won't start after install

shashank.kumar280 — Fri, 18 Sep 2020 07:26:00 GMT

Hi,

Do you have admin rights on your laptop?
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RE: Blue Prism won't start after install

MichaelHo — Fri, 18 Sep 2020 09:09:00 GMT

Yes, I'm the Admin of my laptop. I also tried run BP with Sys. Admin role. Same result.

Regarding the Windows log you mentioned, is there a log on Windows 10? To my knowledge event log only exists with Windows Server.

Many thanks for the assist.

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Michael Ho
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RE: Blue Prism won't start after install

MichaelHo — Fri, 18 Sep 2020 09:25:00 GMT

Just found that it's a false alarm - the HP Sure Sense program on my new laptop has treated Automate.exe as a threat and quarantined it. That was what happened!

Thanks for all comments to help.

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Michael Ho
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RE: Blue Prism won't start after install

NileshJadhavBP — Fri, 18 Sep 2020 12:56:00 GMT

You are right Michael, Some time antivirus program quarantined the Automate.exe so you have to do add same in whitelist.

Thanks
Nilesh

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Nilesh Jadhav
Senior RPA Specialist
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