topic RE: Control - Not Connected Resource-1 can't start process" error in Product Forum

Control - Not Connected Resource-1 can't start process" error

RafaelFernandes — Thu, 26 Mar 2020 21:28:00 GMT

Hello everyone,

I am trying to use the BluePrism Control Room to start a process, however every time I drag and drop the process to the Resource PC, this error pops ups : "Not Connected "XXXX" can't start process"

The resource PC is in IDLE status with No Session.
The Blueprism Server is up and running.

Thanks in advanced !

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Rafael Fernandes
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RE: Control - Not Connected Resource-1 can't start process" error

PSSupport — Fri, 27 Mar 2020 10:50:00 GMT

Hi Rafael - is the resource PC icon in control room blue or black? And have you checked that the Resource PC on that machine is running?

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PS Support
PS Support Account for all of Professional Services
Blue Prism
Europe/London
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RE: Control - Not Connected Resource-1 can't start process" error

RafaelFernandes — Fri, 27 Mar 2020 12:00:00 GMT

Hello,

Yes, i have checked the Resource PC and it is running. Also, the icon is Blue.

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Rafael Fernandes
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RE: Control - Not Connected Resource-1 can't start process" error

John__Carter — Fri, 27 Mar 2020 17:05:00 GMT

OK is the machine you're trying to run the process on also running the BP client? If it is, close the BP Client and start the Resource PC directly with this shortcut:

"C:\Program Files\Blue Prism Limited\Blue Prism Automate\Automate.exe" /resourcepc /public

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John Carter
Professional Services
Blue Prism
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RE: Control - Not Connected Resource-1 can't start process" error

JesperBruun_Han — Mon, 27 Apr 2020 16:59:00 GMT

Hi, I have this exact same issue.

In the Control Room on my App Server, I see my ressource as State: Idle, but Connection: Not Connected. When I log out I see the icon change to the locked/key icon as expected, but the connection is still Not Connected.

When I run the script as you mention @John Carter on my resource pc, a small window appears logging the following:
[2020-04-27 18:44:48Z] Initialising (events logged in Romance Standard Time)
[2020-04-27 18:44:48Z] ..checking connection 'BP-PROD'
[2020-04-27 18:44:48Z] ..connected to 'SRV-BPAPP01'
[2020-04-27 18:44:48Z] ..initialising AMI
[2020-04-27 18:44:48Z] Activity log set to log externally
[2020-04-27 18:44:48Z] Startup sequence complete
[2020-04-27 18:44:48Z] Listener started.

I see "Active Connections": 0, Port 8181, Running Processes - 0 + 0 pending.

Any ideas on what might be causing this problem?
I'm running BP v.6.7.1 on both ressource and App Server btw.

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Jesper Bruun Hansen
Management Consultant
Implement Consulting Group
Europe/Copenhagen
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RE: Control - Not Connected Resource-1 can't start process" error

PaulRobinson — Tue, 18 Aug 2020 20:17:00 GMT

Any updates on this? For me I'm seeing exactly what @JesperBruun_Han is seeing. We're running v 6.7.1 on the resource and server. I do get this error when Blue Prism is opened on the resource and the server.

he only other piece of information I can add is that for the resource I'm having this issue on I did include SAS services and did enable/turn on the first option for SAS when installing. I wish I captured or could remember this specific option.

Anyway, any insight or feedback would be appreciated.

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Paul Robinson
Solutions Creator
National Grid
America/New_York
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RE: Control - Not Connected Resource-1 can't start process" error

JesperBruun_Han — Wed, 19 Aug 2020 07:02:00 GMT

Hi @PaulRobinson,

I managed to "resolve" this error by simply restarting my resource machine and then it connected successfully again.
What exactly fixed it by restarting, I unfortunately have no idea about, but at least it solved the problem.

Hopefully this helps you as well!

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Jesper Bruun Hansen
Management Consultant
Implement Consulting Group
Europe/Copenhagen
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RE: Control - Not Connected Resource-1 can't start process" error

Prashant — Fri, 06 Nov 2020 17:12:00 GMT

Hi @PaulRobinson,

Were you also able to resolve your issue also by a restart? I tried restarting but i still get exactly the same error. I upgraded from 6.5.0 to 6.7.3. Another of my resource is working fine.

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Prashant
Software Engineer
IMF
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RE: Control - Not Connected Resource-1 can't start process" error

Dinesh_Kumar_M — Thu, 23 Jun 2022 10:39:00 GMT

Paul, any update on this issue? we are also facing the same issue specific to one Virtual Machine when we drag and drop - cant start process, we use 6.7.3. Please do let me know on how to resolve this. Thanks

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Dinesh Kumar Mathireddi
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