topic RE: How to Start Training Now in Product Forum

How to Start Training Now

mcandrewe — Wed, 15 Dec 2021 16:36:00 GMT

I have 1165 documents processed. I updated the .config.exe file on the Automated Client Server and switched the Machine learning capability on. However, it just seems to stay in a state of Last Trained N/A.

Also when I go to my training data I can't see a record of anything? Export doesn't do anything either.

Regards

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Eoin McAndrew
Europe/London
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RE: How to Start Training Now

Ben.Lyons1 — Tue, 21 Dec 2021 08:18:00 GMT

Hi Eoin,

I'm assuming you restarted the automated client service after making that change. In addition there are some tips on our troubleshooting page, if you scroll down, you'll see the topic "Machine learning training doesn't seem to be working".

Let me know if you're still having issues after trying these and I'll see if there's anything else we can try.

Thanks

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Ben Lyons
Product Consultant
Blue Prism
UK
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RE: How to Start Training Now

mcandrewe — Tue, 04 Jan 2022 15:23:00 GMT

Hi Ben,
Thanks for coming back here. So I have taken a look at the troubleshooting page and restarted the servers. Still no luck.

Regards
Eoin

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Eoin McAndrew
Europe/London
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RE: How to Start Training Now

Ben.Lyons1 — Wed, 05 Jan 2022 08:13:00 GMT

Hi Eoin,

The most common cause of this is where the services have started in the incorrect order. This can happen if the machine/server is restarted or if there's an issue during the install that prevents the Decipher Server Service from starting. There's a way you can check if this is the cause.

1. Locate your capture client logs (C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Blue Prism\DataCaptureClient\Logs)
2. There will likely be multiple for the same time period as the default is to run as many capture services as the system can reasonably handle
3. Open each of the most recent logs and search for the phrase "The ML plugin is not installed"

If this is found anywhere in one of thee logs, the Capture Client Service has been started prior to the Server Service. There are few steps to resolve this, let me know if you find it.

If not, I would recommend you raise a support ticket so we can investigate further.

Thanks

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Ben Lyons
Product Consultant - Decipher Specialist
Blue Prism
UK
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RE: How to Start Training Now

mcandrewe — Wed, 05 Jan 2022 17:15:00 GMT

Thanks for the help Ben,

I had an approx. 2.5 hour call today as part of a support ticket and we managed to resolve a lot of issues.

To summarise the main culprits where:

Our DFD being far to simplistic and rebuilding using best practices
Machine learning model was not being updated because the 'DataCaptureWorker.exe' process (which is responsible for building the machine learning model), was not running on the automated clients server.
An issue with the permissions of the service account running the Decipher services on the web server

Regards

Eoin

Eoin McAndrew Senior RPA Developer | Solution Delivery

Laya Healthcare, Eastgate Road, Eastgate Business Park, Little Island, Co Cork.

T: +353 21 202 2363 | E: Eoin.McAndrew@layahealthcare.ie
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RE: How to Start Training Now

Ben.Lyons1 — Thu, 06 Jan 2022 08:10:00 GMT

Hi Eoin,

That's a great outcome, happy they could get those resolved for you.

Regards

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Ben Lyons
Product Consultant - Decipher Specialist
Blue Prism
UK
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