topic RE: Query on upgrading Decipher 2.2 to 2.2.1 in Product Forum

Query on upgrading Decipher 2.2 to 2.2.1

Tejaskumar_Darji — Mon, 17 Jul 2023 06:56:00 GMT

I see that we need to just install one of the component for this upgrade to take place which is Decipher Web Client.

But I'm unable to find the installer file in the Decipher downloads.

@Ben.Lyons1 can you help with this or anyone is aware where is the Web client installer.

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Thanks & Regards,
Tejaskumar Darji - https://www.linkedin.com/in/tejaskumardarji/
Technical Lead
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RE: Query on upgrading Decipher 2.2 to 2.2.1

lookman — Mon, 17 Jul 2023 13:20:00 GMT

Hi Teja.

I don't know what happened with your attempt but I just went to the downloads page and see item 6 and was able to download the file:

jack

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Jack Look
Sr Product Consultant
Blue Prism
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RE: Query on upgrading Decipher 2.2 to 2.2.1

Tejaskumar_Darji — Mon, 17 Jul 2023 13:32:00 GMT

Thanks Jack Look for doing a quick check.

I retried on 2 different browsers just now but same result.

Can you share the URL? I'm doing the usual navigation on Portal > Products > Related Products > Decipher > Accept EULA and Go to downloads.

RE: Query on upgrading Decipher 2.2 to 2.2.1

lookman — Mon, 17 Jul 2023 13:37:00 GMT

Hi Teja.

Here is the URL: Decipher IDP 2.2.1 | Blue Prism Portal

I'm following the same route as you are.

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Jack Look
Sr Product Consultant
Blue Prism
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RE: Query on upgrading Decipher 2.2 to 2.2.1

Tejaskumar_Darji — Tue, 18 Jul 2023 07:49:00 GMT

This is weird. I checked with some of my colleagues and none of them are able to see the 6th step installer.

What should we do next?

Maybe it is showing us a webpage from some different server than yours or what? not sure really.

RE: Query on upgrading Decipher 2.2 to 2.2.1

lookman — Tue, 18 Jul 2023 13:16:00 GMT

Hi Teja.

I suggest you open a case with support. There must be something amiss with the website.

jack

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Jack Look
Sr Product Consultant
Blue Prism
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RE: Query on upgrading Decipher 2.2 to 2.2.1

Athiban_Mahamathi — Wed, 19 Jul 2023 03:30:00 GMT

Hello Tejas,

I did a quick check. I am unable to see the 6th step in the downloads page.

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Athiban Mahamathi - https://www.linkedin.com/in/athiban-mahamathi-544a008b/
Technical Consultant,
SimplifyNext,
Singapore
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RE: Query on upgrading Decipher 2.2 to 2.2.1

Tejaskumar_Darji — Wed, 19 Jul 2023 13:21:00 GMT

Thanks Athiban Mahamathi Mathialagan

So I suppose you are accessing it from Singapore and I'm trying from India and we notice same issue. This means that some issue at sever end.

I have raised a support ticket but they are saying that the step 6 is visible at their end.

RE: Query on upgrading Decipher 2.2 to 2.2.1

lookman — Wed, 19 Jul 2023 13:30:00 GMT

Good call Teja.

Hopefully this will get resolved quickly.

jack

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Jack Look
Sr Product Consultant
Blue Prism
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RE: Query on upgrading Decipher 2.2 to 2.2.1

Athiban_Mahamathi — Thu, 20 Jul 2023 03:23:00 GMT

Likewise, the support team responded to me with a similar message. I shared with them the link to this community post, where other users were also reporting the same issue. The team replied that they will look into the issue and discuss it internally. I will keep you posted.

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Athiban Mahamathi - https://www.linkedin.com/in/athiban-mahamathi-544a008b/
Technical Consultant,
SimplifyNext,
Singapore
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RE: Query on upgrading Decipher 2.2 to 2.2.1

Tejaskumar_Darji — Thu, 20 Jul 2023 05:59:00 GMT

Ok sure thanks

RE: Query on upgrading Decipher 2.2 to 2.2.1

Tejaskumar_Darji — Mon, 24 Jul 2023 06:11:00 GMT

No response from the support team in the last 5 days and the Decipher 2.2.1 Web Client is still not available.

Tagging @Samantha Shaw to help us with this and prioritize the request.

RE: Query on upgrading Decipher 2.2 to 2.2.1

Tejaskumar_Darji — Mon, 24 Jul 2023 15:22:00 GMT

Update - BP Support has created a temp file-sharing folder and just got the MSI file. The IT team is still working to fix it. Meanwhile, if anybody needs access connect support.

Thanks.

RE: Query on upgrading Decipher 2.2 to 2.2.1

Athiban_Mahamathi — Wed, 26 Jul 2023 03:32:00 GMT

Hi Tejas,

Thanks for the Update. I am yet to hear back from the Support team.

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Athiban Mahamathi - https://www.linkedin.com/in/athiban-mahamathi-544a008b/
Technical Consultant,
SimplifyNext,
Singapore
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RE: Query on upgrading Decipher 2.2 to 2.2.1

Ben.Lyons1 — Wed, 26 Jul 2023 07:08:00 GMT

Hi All,

Could it be a cache issue? Have you tried a Ctrl+F5 to refresh the page?

Thanks

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Ben Lyons
Senior Product Specialist - Decipher
SS&C Blue Prism
UK based
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RE: Query on upgrading Decipher 2.2 to 2.2.1

Athiban_Mahamathi — Thu, 27 Jul 2023 03:48:00 GMT

Hi Ben,

We have tried that as well. Also, we have tried accessing the download page via multiple web browsers. We are still waiting for an update from the support team.

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Athiban Mahamathi - https://www.linkedin.com/in/athiban-mahamathi-544a008b/
Technical Consultant,
SimplifyNext,
Singapore
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RE: Query on upgrading Decipher 2.2 to 2.2.1

Ben.Lyons1 — Thu, 27 Jul 2023 06:55:00 GMT

Is this problem experienced on all common browsers? Edge, Chrome, Firefox

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Ben Lyons
Senior Product Specialist - Decipher
SS&C Blue Prism
UK based
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RE: Query on upgrading Decipher 2.2 to 2.2.1

Athiban_Mahamathi — Thu, 27 Jul 2023 08:07:00 GMT

Yes Ben, the web client installer file is missing.

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Athiban Mahamathi - https://www.linkedin.com/in/athiban-mahamathi-544a008b/
Technical Consultant,
SimplifyNext,
Singapore
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RE: Query on upgrading Decipher 2.2 to 2.2.1

Ben.Lyons1 — Thu, 27 Jul 2023 08:13:00 GMT

Just trying to help as some users can access it, myself included.

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Ben Lyons
Senior Product Specialist - Decipher
SS&C Blue Prism
UK based
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RE: Query on upgrading Decipher 2.2 to 2.2.1

Tejaskumar_Darji — Thu, 27 Jul 2023 08:26:00 GMT

Hi Ben, the thing is users accessing portal from Asia and Australia are facing this issue as you can see in above screenshots. So it is not due to browser but the server itself.