topic RE: Error occurring on Salesforce Authentication skill - Authenticate With Credential in Product Forum

Error occurring on Salesforce Authentication skill - Authenticate With Credential

LuweiZhang — Tue, 18 Feb 2020 13:28:00 GMT

I am using Salesforce Authentication skill.I can get the Consumer Key and Consumer Secret, but the error is occurring on Authenticate With Credential Action.
"Internal : Unexpected error Error during Web API HTTP Request
HTTP Status Code: 400
HTTP Response Content: {"error":"invalid_grant","error_description":"authentication failure"}"

Thanks in Advance,
Luwei

RE: Error occurring on Salesforce Authentication skill - Authenticate With Credential

LuweiZhang — Wed, 19 Feb 2020 09:26:00 GMT

I was able to resolve it.
Modify the Connected app in Salesforce: (Edit Policies)

・Relax IP restrictions
・Permitted Users to "All users may self-authorize"

RE: Error occurring on Salesforce Authentication skill - Authenticate With Credential

AnirudhPavan_Pr — Tue, 10 Mar 2020 09:25:00 GMT

Hi Luwei,

Request you to please explain where exactly you did the below 2 changes

・Relax IP restrictions
・Permitted Users to "All users may self-authorize"

Thanks,
Anirudh

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Anirudh Pavan Prasad CG
IT ANalyst
TCS
Asia/Dili
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RE: Error occurring on Salesforce Authentication skill - Authenticate With Credential

Anonymous — Thu, 12 Mar 2020 16:52:00 GMT

Invalid Grant error means password that you pass is incorrect. Adddtionally the comments below by Luwei will also help
Also you need to enable the API access for the Profile Set in Salesforce
Below settings need to be adjusted in the connected app which needs to be created to access the Salesforce API .

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Wasif Ahmad
Consultant
Deloitte
Asia/Kolkata
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RE: Error occurring on Salesforce Authentication skill - Authenticate With Credential

LuweiZhang — Wed, 19 Aug 2020 03:16:00 GMT

Additional Information:（Sorry for checking the above comments so late.）

I modified the Connected App in Salesforce (Edit Policies) as below.
Step1. Open the App Manager from Set Up.

Step2. Choose the APP you Created, and Click "Manage".

Step3. Click "Edit Policies"

Step4. Change the OAuth Policies below.
・Relax IP restrictions
・Permitted Users to "All users may self-authorize"

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Luwei Zhang
Consultant
Asia/Tokyo
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