topic RE: Batch stopped - Waiting for Image Processing... in Product Forum

Batch stopped - Waiting for Image Processing...

SergeiEvdokimov — Fri, 11 Feb 2022 07:13:00 GMT

Hello everyone, the package stopped at the "Waiting for Image Processing..."
In the server info log:

This session was closed for ClientClosing!

2022-02-11 09:59:16,145 [8788] INFO DecipherServer-b18a227a-9d6d-4b49-acdc-f2ba4a8af14b - Session: 537c1130-57c1-4371-adcc-bbe70854fcab/127.0.0.1:51569

A new session connected!

2022-02-11 09:59:16,145 [6868] INFO DecipherServer-b18a227a-9d6d-4b49-acdc-f2ba4a8af14b - Request received. Command: Login, Transport Session ID: 537c1130-57c1-4371-adcc-bbe70854fcab

2022-02-11 09:59:16,176 [6868] INFO DecipherServer-b18a227a-9d6d-4b49-acdc-f2ba4a8af14b - 'Login' command failed with code '-13' and message: 'Account locked after too many unsuccessful login attempts. Please try later.'

2022-02-11 09:59:16,176 [6868] INFO DecipherServer-b18a227a-9d6d-4b49-acdc-f2ba4a8af14b - Request received. Command: Logout, Transport Session ID: 537c1130-57c1-4371-adcc-bbe70854fcab

2022-02-11 09:59:16,176 [6868] INFO DecipherServer-b18a227a-9d6d-4b49-acdc-f2ba4a8af14b - 'Logout' command failed with code '-2' and message: 'Invalid session ID.'

2022-02-11 09:59:16,176 [8788] INFO DecipherServer-b18a227a-9d6d-4b49-acdc-f2ba4a8af14b - Session: 537c1130-57c1-4371-adcc-bbe70854fcab/127.0.0.1:51569

This session was closed for ClientClosing!

The question is which login is not correct, where does the server knock and get an error?

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Sergei Evdokimov
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RE: Batch stopped - Waiting for Image Processing...

Ben.Lyons1 — Fri, 11 Feb 2022 09:52:00 GMT

Hi Sergei,

Have any changes been made to the user account "GeneralUser"? Either a password change or deletion.

Thanks

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Ben Lyons
Product Consultant - Decipher Specialist
Blue Prism
UK
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RE: Batch stopped - Waiting for Image Processing...

SergeiEvdokimov — Fri, 11 Feb 2022 11:20:00 GMT

Hi Ben,

Before that, I completely reinstalled Decipher.
When installed, the values are set by default. Generaluser\user

reinstall Decipher Automated Clients - no result

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Sergei Evdokimov
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RE: Batch stopped - Waiting for Image Processing...

Ben.Lyons1 — Fri, 11 Feb 2022 13:06:00 GMT

Hi Sergei,

First thing I would try is resetting the password for general user via the UI, again to make it user. Just in case it's been 'locked out'.

If that doesn't work, then try restarting the Automated Clients service.

Following that, it would be best to raise a support ticket toe ensure we can get you up and running asap.

Thanks

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Ben Lyons
Product Consultant - Decipher Specialist
Blue Prism
UK
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RE: Batch stopped - Waiting for Image Processing...

SergeiEvdokimov — Fri, 11 Feb 2022 14:19:00 GMT

Yes, thanks, colleagues who watched the ticket helped.
For some reason, the Generaluser user is blocked, I created a new user and registered it in the configuration files.
It seems to work)

Thank you!

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Sergei Evdokimov
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RE: Batch stopped - Waiting for Image Processing...

lookman — Mon, 14 Feb 2022 14:35:00 GMT

That is good news Sergei, thanks for letting us know.

jack

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Jack Look
Sr Product Consultant
Blue Prism
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