topic RE: Form Submission do not create an Item in queue. in Product Forum

Form Submission do not create an Item in queue.

NikitaShuliak — Tue, 16 Mar 2021 13:24:00 GMT

Good Day, Everybody!

I am doing Interact Foundation Course in University. I faced up with the problem.

To begin with, it is necessary to mention that i create 2 VM one of which is holding database and other is holding everything else. Yesterday, when i fully configured Interact, i created a small form from "Install Interact Guide" and it worked fine: i submitted a form and the queue item element appeared.
Today, while doing Foundation, i create a process which uses "Get From Schema" and "Create Submission" actions. It`s not give any error or warning while processing and successfully creates a submission which i can view from interact. BUT, it`s not create an item in queue.
I tried to restart VM, restart servers, refresh the database.
I do not know what the problem and i give up. Maybe someone can explain and help me with this.

Screen of Process.

Scree of Form Submission.

Thanks in advance!

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Nikita Shuliak
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RE: Form Submission do not create an Item in queue.

zdenek.kabatek — Wed, 17 Mar 2021 13:15:00 GMT

Hello, Nikita,

an item in a queue is created only in case a user submits the form. In your case user did not submit a form but a robot created a form for a user. Once the user opens the form fills data in and clicks submit button the item in queue will be created :).

Regards,

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Zdeněk Kabátek
Head of Professional Services
NEOOPS
http://www.neoops.com/
Europe/Prague
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RE: Form Submission do not create an Item in queue.

AdrianWhite — Thu, 18 Mar 2021 20:26:00 GMT

Hi Nikita,

Zdenek may be correct but can I check with you that you are using the 'Create Submission' action or the 'Raise Submission' action?

The 'Create Submission' action, should create a new submission, put it into the Submission History of the user and put an item in the Blue Prism queue ready for processing.

The 'Raise Submission' action will create a new submission, but it will put the item into the Inbox of the user, the user (human worker) can then update/review before submitting. Only at this point will it get added into the Submission History and the Blue Prism queue.

If you are using 'Create Submission' and you are only getting a 'Submission History' entry and not a Blue Prism Queue item, this is normally caused by an error with the data being using within the Form. For example if you have a number element and it does not contain a value then this can occur. Submitting empty number elements is not supported. Also if you are using radio buttons or dropdowns make sure the data match the values you defined in the Form.

Therefore I would suggest you test this by making sure everything is populated in the fields being submitted. Alternatively test with fewer elements so you can check which one is causing the problem.

Good luck.

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Adrian White
Head of Product Consultancy
Blue Prism Ltd
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RE: Form Submission do not create an Item in queue.

zdenek.kabatek — Fri, 19 Mar 2021 07:57:00 GMT

Hi, Nikita,

Adrian is right. I tested it and when you create a submission it creates an item in the queue.

Regards,

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Zdeněk Kabátek
Head of Professional Services
NEOOPS
http://www.neoops.com/
Europe/Prague
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RE: Form Submission do not create an Item in queue.

NikitaShuliak — Fri, 19 Mar 2021 11:04:00 GMT

Hi, Zdeněk Kabátek!

My code was totally fine. The problem was not caused by Blue Prism.

I recently found your answer to someone, where you suggest to restart vm and recycle application pools. I restarted vm and it gave nothing, but when i recycled the app pool the queue appeared with all queue items. Awesome, right?

So, thank you so much! Appreciate your help!

All the best,

Nikita Shuliak.

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Nikita Shuliak
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RE: Form Submission do not create an Item in queue.

ramprasad.gajula — Sat, 03 Jul 2021 14:59:00 GMT

Hi All,

After submit the form in interact, form data not reflecting in work queue.

Note: I have submitted the form in interact manually .

If you have any workaround, could you please share to me.

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Ram Prasad Gajula
Software engineer
EY
Bangalore
+919704497828
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RE: Form Submission do not create an Item in queue.

joefarr — Mon, 05 Jul 2021 09:59:00 GMT

Hi Ram

In addition to the great suggestions above, I would make sure the queue is set up correctly in the basic information of the form. The delivery method should be set to Queue and the appropriate environment and queue selected:
Cheers

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Joe Farr
Product Consultant
Blue Prism Limited
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RE: Form Submission do not create an Item in queue.

ramprasad.gajula — Mon, 05 Jul 2021 12:55:00 GMT

Hi Joe,

Thank you for reply !

I have provided the correct queue name while creating form in HUB.

Please find the below screenshots for your reference.

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Ram Prasad Gajula
Software engineer
EY
Bangalore
+919704497828
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RE: Form Submission do not create an Item in queue.

ramprasad.gajula — Tue, 06 Jul 2021 12:55:00 GMT

Hi All,

The Issues was resolved after changing the interact api host name.

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Ram Prasad Gajula
Software engineer
EY
Bangalore
+919704497828
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RE: Form Submission do not create an Item in queue.

joefarr — Tue, 06 Jul 2021 13:03:00 GMT

Thanks for coming back and letting us know, Ram.

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Joe Farr
Product Consultant
Blue Prism Limited
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RE: Form Submission do not create an Item in queue.

ramprasad.gajula — Tue, 06 Jul 2021 13:11:00 GMT

Hi Joe,

Is it possible to remove default uppercase letters( interact api host name) in upcoming versions.

Please find the below image for your reference.

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Ram Prasad Gajula
Software engineer
EY
Bangalore
+919704497828
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RE: Form Submission do not create an Item in queue.

joefarr — Tue, 06 Jul 2021 13:53:00 GMT

Good point Ram, it does say that uppercase letters aren't supported but it's a little confusing.

Leave this one with me.

Cheers

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Joe Farr
Product Consultant
Blue Prism Limited
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RE: Form Submission do not create an Item in queue.

ramprasad.gajula — Tue, 06 Jul 2021 15:17:00 GMT

Hi Joe,

Thank you for your response.

If we selected uppercase letters wrongly while installing Blue Prism Interact, is there any workaround to overcome this issue without reinstalling Blue Prism Interact ?

------------------------------
Ram Prasad Gajula
Software engineer
EY
Bangalore
+919704497828
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RE: Form Submission do not create an Item in queue.

joefarr — Tue, 06 Jul 2021 15:20:00 GMT

Hi Ram

I believe there are ways to do so, and support@blueprism.com will be better placed to help you, but I think the easiest way would be to reinstall, I'm afraid.

Cheers

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Joe Farr
Product Consultant
Blue Prism Limited
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RE: Form Submission do not create an Item in queue.

ChristinaMorale — Wed, 14 Jul 2021 17:00:00 GMT

As mentioned, the easiest solution is to perform reinstall but if you wish to manually make the changes, it must be done in the following areas:

-IIS application bindings for each page

-Appsetting.json files for all applications (change all domain names to lowercase)

-Windows hosts file mappings

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Christina Morales
Senior Support Engineer
Blue Prism
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RE: Form Submission do not create an Item in queue.

ramprasad.gajula — Wed, 14 Jul 2021 17:23:00 GMT

Hi Christina,

Good Day !

Thank you for your response.

I changed host file and changed bindings in IIS before reinstalling interact, but no luck.

Do we need to change anything in ssl certificates?

May I know which appsetting JSON file need to change ?

------------------------------
Ram Prasad Gajula
Software engineer
EY
Bangalore
+919704497828
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RE: Form Submission do not create an Item in queue.

Deep.Shah — Thu, 05 Aug 2021 01:12:00 GMT

Hi Team,

I have tried to follow the steps mentioned here, but am unable to get queue item created, upon form submission from portal or blue prism itself.

Any suggestions?

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Deep Shah Senior Developer/Mentor
Senior Developer/Mentor
Smart Automation Services
Asia/Kolkata
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RE: Form Submission do not create an Item in queue.

ramprasad.gajula — Wed, 11 Aug 2021 20:05:00 GMT

Hi Deep,

Try to recycle the interact, interact api and lada websites in IIS Manager.

Note : Do not recycle other than above sites.

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Ram Prasad Gajula
Software engineer
EY
Bangalore
+919704497828
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RE: Form Submission do not create an Item in queue.

zdenek.kabatek — Thu, 12 Aug 2021 07:33:00 GMT

Hi, Deep,

can you check the logs in the following folders:
1. "c:\Program Files (x86)\Blue Prism\Interact Remote API\Logs_InteractRemoteApi"
2. "c:\Program Files (x86)\Blue Prism\Hub\Logs_Hub\"
3. "c:\Program Files (x86)\Blue Prism\Interact\Logs_Interact"

You may find some useful information there.

Regards,

Zdenek

------------------------------
Zdeněk Kabátek
Head of Professional Services
NEOOPS
http://www.neoops.com/
Europe/Prague
------------------------------

RE: Form Submission do not create an Item in queue.

Tejaskumar_Darji — Mon, 29 Aug 2022 08:42:00 GMT

Can this query be added to the Interact troubleshooting guide since multiple users would end up here with this query.

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji
Sr. Consultant-Technical Lead
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