topic RE: Decipher server service not running in Product Forum

Decipher server service not running

GeorgeIbram — Tue, 26 Oct 2021 00:56:00 GMT

decipher server service won't start giving this message

in the event log it gives me this error " Service cannot be started. The handle is invalid "

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George Ibram
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RE: Decipher server service not running

lookman — Tue, 26 Oct 2021 12:41:00 GMT

Hi George.

There are a couple of places you can check to see if there are any log files that may provide further details.

C:\WIndows\SysWOW64\config\systemprofile\AppData\Local\Blue Prism is one. The Decipher Server Service will be in the DecipherWebServer folder. Another place to look is C:\Windows\System32\config\systemprofile\AppData\Local\Blue Prism.

jack

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Jack Look
Sr Product Consultant
Blue Prism
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RE: Decipher server service not running

Ben.Lyons1 — Thu, 28 Oct 2021 08:14:00 GMT

Hi George,

It looks like you've updated the user running the service, have you confirmed it has all the necessary access?

Thanks

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Ben Lyons
Product Consultant
Blue Prism
UK
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RE: Decipher server service not running

manuelchavez — Thu, 28 Oct 2021 15:54:00 GMT

Have the same problem.

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Manuel Enrique Chávez Manzano
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RE: Decipher server service not running

zdenek.kabatek — Mon, 01 Nov 2021 08:38:00 GMT

Hi,

based on my experience very often this message is misleading and you should first test that your Licensing Service (even though it shows running) is generating a log file without errors. This was the root cause of decipher service not starting due to licensing service generating errors in error log but the message was misleading. Once fixed the errors produced from Licensing service Decipher service started without issue.

Regards,

Zdenek

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Zdeněk Kabátek
Head of Professional Services
NEOOPS
http://www.neoops.com/
Europe/Prague
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RE: Decipher server service not running

MichalisGemisto — Wed, 03 Nov 2021 12:07:00 GMT

I have the same issue

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Michalis Gemistos
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RE: Decipher server service not running

MichalisGemisto — Wed, 03 Nov 2021 12:14:00 GMT

Hi Zdeněk,

is there any possibility of Decipher licensing service showing no errors like the following

but containing errors?

If yes, how where can I see the error logs?

Thanks in advance,

Michail.

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Michalis Gemistos
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RE: Decipher server service not running

zdenek.kabatek — Wed, 03 Nov 2021 21:04:00 GMT

Hi, Michalis,

the log location for Licensing service is here "c:\Windows\System32\config\systemprofile\AppData\Local\Blue Prism\Decipher Licensing Service\". Can you show what error message you get in event log for Decipher service? If you get that Service cannot be started. Handle is invalid. Search for another occurrence which should contain more detail message.

Regards,

Zdenek

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Zdeněk Kabátek
Head of Professional Services
NEOOPS
http://www.neoops.com/
Europe/Prague
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RE: Decipher server service not running

krishna.kodimurali9 — Sun, 14 Nov 2021 16:31:00 GMT

During my initial setup, i have faced several issues like this but resolved them later by strictly following the installation guide.

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MuraliKrishna
Senior Consultant - Automation Developer
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RE: Decipher server service not running

DexterWhelan2 — Thu, 10 Feb 2022 15:47:00 GMT

I logged in just to say that this message from Murali is incredibly unhelpful. I'll make sure to go tear down the production instance to do the reinstall again instead of debugging actual underlying issues...... 😕

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Dexter Whelan
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RE: Decipher server service not running

Ben.Lyons1 — Thu, 10 Feb 2022 15:57:00 GMT

There are certainly ways to trace the cause of most issues and there may be ways to resolve the issue without starting all over again. This is highly dependant on the underlying issue.

The issue of the Decipher Server service not starting, has a few potential causes. But the most common one I've had myself, is where I forget to update the Blue Prism database name when installing the license service. I haven't seen a way to change this in the configuration, but you should be able to uninstall/reinstall just the licensing service with the correct database name.

Checking the Applications log in Event Viewer can help better understand what's causing the service to fail.

Thanks

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Ben Lyons
Product Consultant - Decipher Specialist
Blue Prism
UK
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RE: Decipher server service not running

SergeiEvdokimov — Fri, 11 Feb 2022 07:08:00 GMT

Yes, thanks, the problem was solved by a complete reinstallation of the service.

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Sergei Evdokimov
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