https://community.blueprism.com/t5/Product-Forum/Blue-Prism-Service-Assist-for-AWS/m-p/38107#M26 You all might have seen the recent<A href="https://www.blueprism.com/news/blue-prism-aws-connect-offering/" target="_blank" rel="noopener" title="Blue Prism Service Assist for AWS"> press release</A> about our partnership with AWS.&nbsp; &nbsp;We are very excited and think this is a game changer.&nbsp; I wanted to provide some more context around this partnership.&nbsp; Each solution individually drives huge value in the contact center.&nbsp; But, by leveraging AWS Connect on the front of the contact center engagement and Service Assist and Elasticache to drive a faster, more efficient and more engaging customer experience, Call Centers now have a solution to drive true digital transformation.&nbsp; With the Blue Prism Service Assist for AWS solution, organizations now have a cloud deployment model to drive hyper-automation which can drive an up to 50% reduction in Average Handle Time (AHT) and a 40% increase in workload capacity.&nbsp; All while driving an amazing customer experience.&nbsp; Please feel free to message me here if you want to learn more about how we can support your contact center intelligent automation needs with AWS.<BR /><BR />------------------------------<BR />Alisa DiStaso<BR />Director Contact Center Solutions<BR />Blue Prism<BR />------------------------------<BR /> Sun, 27 Jun 2021 15:56:00 GMT AlisaDiStaso 2021-06-27T15:56:00Z https://community.blueprism.com/t5/Product-Forum/Blue-Prism-Service-Assist-for-AWS/m-p/38107#M26 You all might have seen the recent<A href="https://www.blueprism.com/news/blue-prism-aws-connect-offering/" target="_blank" rel="noopener" title="Blue Prism Service Assist for AWS"> press release</A> about our partnership with AWS.&nbsp; &nbsp;We are very excited and think this is a game changer.&nbsp; I wanted to provide some more context around this partnership.&nbsp; Each solution individually drives huge value in the contact center.&nbsp; But, by leveraging AWS Connect on the front of the contact center engagement and Service Assist and Elasticache to drive a faster, more efficient and more engaging customer experience, Call Centers now have a solution to drive true digital transformation.&nbsp; With the Blue Prism Service Assist for AWS solution, organizations now have a cloud deployment model to drive hyper-automation which can drive an up to 50% reduction in Average Handle Time (AHT) and a 40% increase in workload capacity.&nbsp; All while driving an amazing customer experience.&nbsp; Please feel free to message me here if you want to learn more about how we can support your contact center intelligent automation needs with AWS.<BR /><BR />------------------------------<BR />Alisa DiStaso<BR />Director Contact Center Solutions<BR />Blue Prism<BR />------------------------------<BR /> Sun, 27 Jun 2021 15:56:00 GMT https://community.blueprism.com/t5/Product-Forum/Blue-Prism-Service-Assist-for-AWS/m-p/38107#M26 AlisaDiStaso 2021-06-27T15:56:00Z