https://community.blueprism.com/t5/Product-Forum/Login-failed-This-account-has-expired-Please-contact-your-system/m-p/73566#M26171 Hello Swapnil,<BR /><BR />This happens when a BP user has reached its expiry date.&nbsp;<BR /><BR />For e.g. below is a sample of an expired account where you will get the above error when trying to log in.<BR /><BR /><span class="lia-inline-image-display-wrapper" image-alt="22269.png"><img src="https://community.blueprism.com/t5/image/serverpage/image-id/22410i35CBB423398BEDF7/image-size/large?v=v2&amp;px=999" role="button" title="22269.png" alt="22269.png" /></span><BR /><BR />Ideally, this can be updated by admin users from the system manager of Blue Prism.<BR /><BR />Is this a local blue prism instance or client infra? <BR /><BR />I guess you have got a password reset script is that so? also does it involve changing salt and hash values?<BR /><BR />As far as I know such SQL queries we can run using Microsoft SQL Server Management Studio by going to Blue Prism DB.<BR /><BR />But if this is prod and client infra I would suggest doing proper planning and taking necessary backups including the IT team and not taking immediate steps.<BR /><BR />------------------------------<BR />If I was of assistance, please vote for it to be the "Best Answer".<BR /><BR />Thanks &amp; Regards,<BR />Tejaskumar Darji<BR />Sr. Consultant-Technical Lead<BR />------------------------------<BR /> Fri, 25 Nov 2022 05:59:00 GMT Tejaskumar_Darji 2022-11-25T05:59:00Z https://community.blueprism.com/t5/Product-Forum/Login-failed-This-account-has-expired-Please-contact-your-system/m-p/73565#M26170 Hi&nbsp;<BR />Unable to login Blue Prism V7.1.1<BR />An error is displayed Please ask the system manager to reactivate the account.<BR />I got sql query in the mail from the support team. Need help how to run sql queries. Or any other option for login without data loss.<BR /> <DIV class="media" style="overflow: hidden; zoom: 1;"><span class="lia-inline-image-display-wrapper" image-alt="22272.png"><img src="https://community.blueprism.com/t5/image/serverpage/image-id/22413i8B49B9712AD7F91D/image-size/large?v=v2&amp;px=999" role="button" title="22272.png" alt="22272.png" /></span> <DIV class="media" style="overflow: hidden; zoom: 1;"><span class="lia-inline-image-display-wrapper" image-alt="22273.jpg"><img src="https://community.blueprism.com/t5/image/serverpage/image-id/22415iC707719DED2B3689/image-size/large?v=v2&amp;px=999" role="button" title="22273.jpg" alt="22273.jpg" /></span></DIV> </DIV> on my system.<BR /><BR />------------------------------<BR />Swapnil Puranik<BR />------------------------------<BR /> Thu, 24 Nov 2022 18:26:00 GMT https://community.blueprism.com/t5/Product-Forum/Login-failed-This-account-has-expired-Please-contact-your-system/m-p/73565#M26170 SwapnilPuranik 2022-11-24T18:26:00Z https://community.blueprism.com/t5/Product-Forum/Login-failed-This-account-has-expired-Please-contact-your-system/m-p/73566#M26171 Hello Swapnil,<BR /><BR />This happens when a BP user has reached its expiry date.&nbsp;<BR /><BR />For e.g. below is a sample of an expired account where you will get the above error when trying to log in.<BR /><BR /><span class="lia-inline-image-display-wrapper" image-alt="22269.png"><img src="https://community.blueprism.com/t5/image/serverpage/image-id/22410i35CBB423398BEDF7/image-size/large?v=v2&amp;px=999" role="button" title="22269.png" alt="22269.png" /></span><BR /><BR />Ideally, this can be updated by admin users from the system manager of Blue Prism.<BR /><BR />Is this a local blue prism instance or client infra? <BR /><BR />I guess you have got a password reset script is that so? also does it involve changing salt and hash values?<BR /><BR />As far as I know such SQL queries we can run using Microsoft SQL Server Management Studio by going to Blue Prism DB.<BR /><BR />But if this is prod and client infra I would suggest doing proper planning and taking necessary backups including the IT team and not taking immediate steps.<BR /><BR />------------------------------<BR />If I was of assistance, please vote for it to be the "Best Answer".<BR /><BR />Thanks &amp; Regards,<BR />Tejaskumar Darji<BR />Sr. Consultant-Technical Lead<BR />------------------------------<BR /> Fri, 25 Nov 2022 05:59:00 GMT https://community.blueprism.com/t5/Product-Forum/Login-failed-This-account-has-expired-Please-contact-your-system/m-p/73566#M26171 Tejaskumar_Darji 2022-11-25T05:59:00Z