topic RE: An action of clicking an export button was working fine with the debug mode (using step out Action) and clicking somewhere else while running through Scheduler. in Product Forum

An action of clicking an export button was working fine with the debug mode (using step out Action) and clicking somewhere else while running through Scheduler.

venkatramankal1 — Thu, 24 Sep 2020 08:42:00 GMT

An action of clicking a button was working fine with the debug mode (using step out Action) and while running through Scheduler, it is clicking somewhere else using windows mouse click center.
Spy mode : Java
Action taken :

I have tried the below actions, but couldn't resolve the issue yet.

"Global mouse click center" was working fine in debug mode and while running through control room clicking somewhere else
Instead of that, used "Press" action but it is stuck after clicking on the export button (Since another popup came, I suspect BP couldn't get the response from main window.)
Tried to "Focus" the element and used "ENTER" Action and it is not clicking
There is no shortcut for that button, so couldn't directly try that.

Thanks in Advance

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venkatraman kaliyaperumal
Support Analyst
Asia/Kolkata
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RE: An action of clicking an export button was working fine with the debug mode (using step out Action) and clicking somewhere else while running through Scheduler.

KaranSareen — Sun, 27 Sep 2020 05:49:00 GMT

When you are running the process in the debug mode then the bot is running on the same machine whereas the scheduler will run the process on the bot selected while setting up the schedule. I would suggest you to go through the following points

1. Is there any difference between the environment on Runtime Resources (your personal machine and the Runtime Resource e.g. resolution, user rights etc)?
2. As you have mentioned that you are getting the popup, I would suggest you to have a look at the following KB article (in case you are using IE):

http://portal.blueprism.com/customer-support/support-center#/path/1161378212

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Karan Sareen
Solution Support Engineer
Blueprism
Australia/Sydney
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RE: An action of clicking an export button was working fine with the debug mode (using step out Action) and clicking somewhere else while running through Scheduler.

venkatramankal1 — Thu, 01 Oct 2020 06:26:00 GMT

Hi Karan,

Thanks for the response, there is no difference in the environment, i had made sure everything is same..

But is there is an environment issue how it is working perfectly in debug mode in the same machine?

and the application is a desktop one and i didn't use it in IE.

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venkatraman kaliyaperumal
Support Analyst
Electrolux
Asia/Kolkata
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RE: An action of clicking an export button was working fine with the debug mode (using step out Action) and clicking somewhere else while running through Scheduler.

John__Carter — Thu, 01 Oct 2020 07:50:00 GMT

When things that worked in debug fail when the process runs from control room, the first thing to look at is the whether the increased execution speed is exposing some sort of weakness in the timing logic. In other words, is the VBO failing to keep pace with the application?

Also, if you have observed that the click lands in a different place, check if the application model is finding a different a screen element, and using xy coordinates that are relative to that element and not the intended element.

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John Carter
Professional Services
Blue Prism
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RE: An action of clicking an export button was working fine with the debug mode (using step out Action) and clicking somewhere else while running through Scheduler.

venkatramankal1 — Mon, 16 Nov 2020 08:47:00 GMT

Hi John,

I have used a other methods on that time and i have found the issue which is with the windows scaling settings. This has been described in the below link

https://youtu.be/g1A3AWKIaBE

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venkatraman kaliyaperumal
Support Analyst
Electrolux
Asia/Kolkata
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