Error loading statistics. Please check the database connection string.

GloriaRincon — Tue, 11 Oct 2022 13:06:00 GMT

Hello,

When I access Decipher IDP and when I enter the Reports section, I can not see anything and a message appears that says:

"Error loading statistics. Please check the database connection string."

I have been following the practices listed at https://portal.blueprism.com/customer-support/support-center#/path/Installation-Platform/Configuration/Connections/1499878042/-DECIPHER-How-do-I-fix- error-Error-loading-statistics-Please-check-the-database-connection-string-when-opening-the-Decipher-web-client-interface.htm but I have all the configuration as indicated in the guide and if I add a new connection for the reporting database (I thought this was the problem) it does not work.

When I did the installation I indicated that I wanted the Reporting database separate, from SQL Management I see both databases. I don't know what could be going on.

Also, when I send batches I get a load spike on the RabbitMQ graph but they are not stored in any RabbitMQ queues and I cannot pick them up with Blue Prism. However, from Blue Prism I upload info to Decipher without problems.

Maybe they are related.

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Gloria Rincón Gómez
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RE: Error loading statistics. Please check the database connection string.

alex.oliveira — Fri, 21 Oct 2022 12:44:00 GMT

Hi Gloria,

Can you confirm if you installed it using SQL Authentication or Windows Authentication?

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Alex Oliveira
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topic RE: Error loading statistics. Please check the database connection string. in Product Forum

Error loading statistics. Please check the database connection string.

RE: Error loading statistics. Please check the database connection string.