https://community.blueprism.com/t5/Product-Forum/Unable-to-validate-the-roles-or-permissions-of-user/m-p/74015#M26620 Thank you <SPAN>Yuliya for letting us know the solution and that the issue has been resolved.<BR /><BR />jack</SPAN><BR /><BR />------------------------------<BR />Jack Look<BR />Sr Product Consultant<BR />Blue Prism<BR />------------------------------<BR /> Wed, 08 Dec 2021 14:24:00 GMT lookman 2021-12-08T14:24:00Z https://community.blueprism.com/t5/Product-Forum/Unable-to-validate-the-roles-or-permissions-of-user/m-p/74006#M26611 <P>Hi All.</P> <P>When I go to the "Users" page on Decipher Admin Panel, the displayed list of users is empty and I get the following error: "<EM>Unable to validate the roles or permissions of user 'generaluser': The received response is for different requestUnable to validate the roles or permissions of user 'reportuser': The received response is for different requestUnable to validate the roles or permissions of user 'inputuser': The received response is for different requestUnable to validate the roles or permissions of user 'ocruser': The received response is for different requestUnable to validate the roles or permissions of user 'admin': The received response is for different requestUnable to validate the roles or permissions of user 'verifyuser': The received response is for different request</EM>".</P> <P>I tried restarting Decipher services, but it didn't help.</P><BR /><BR />------------------------------<BR />Yuliya Yakubenko<BR />------------------------------<BR /> Mon, 11 Oct 2021 12:37:00 GMT https://community.blueprism.com/t5/Product-Forum/Unable-to-validate-the-roles-or-permissions-of-user/m-p/74006#M26611 YuliyaYakubenko 2021-10-11T12:37:00Z https://community.blueprism.com/t5/Product-Forum/Unable-to-validate-the-roles-or-permissions-of-user/m-p/74007#M26612 Hi Yuliya,<BR /><BR />Is there any change to the "generaluser" password recently?&nbsp; If so, suggest resetting the "generaluser" password in all the automated clients configuration files.<BR />Default installation location of this files is C:\Program Files (x86)\Blue Prism\Decipher Automated Clients<BR /><span class="lia-inline-image-display-wrapper" image-alt="10378.png"><img src="https://community.blueprism.com/t5/image/serverpage/image-id/10547i34A5152EC92526FD/image-size/large?v=v2&amp;px=999" role="button" title="10378.png" alt="10378.png" /></span><BR />Restart the server once after these changes and test.<BR /><BR />Best regards,<BR />Krishna<BR /><BR />------------------------------<BR />Krishna A<BR />Blue Prism<BR />------------------------------<BR /> Mon, 11 Oct 2021 12:47:00 GMT https://community.blueprism.com/t5/Product-Forum/Unable-to-validate-the-roles-or-permissions-of-user/m-p/74007#M26612 KrishnaA 2021-10-11T12:47:00Z https://community.blueprism.com/t5/Product-Forum/Unable-to-validate-the-roles-or-permissions-of-user/m-p/74008#M26613 I did it, but still have the error. Could it be because of account blocking due to too many login attempts?<BR /><BR />------------------------------<BR />Yuliya Yakubenko<BR />------------------------------<BR /> Mon, 11 Oct 2021 13:10:00 GMT https://community.blueprism.com/t5/Product-Forum/Unable-to-validate-the-roles-or-permissions-of-user/m-p/74008#M26613 YuliyaYakubenko 2021-10-11T13:10:00Z https://community.blueprism.com/t5/Product-Forum/Unable-to-validate-the-roles-or-permissions-of-user/m-p/74009#M26614 Hi Yuliya,<BR /><BR />What credential are you using to log into Decipher and what kind of access does it have?<BR /><BR />Thanks<BR /><BR />Ben<BR /><BR />------------------------------<BR />Ben Lyons<BR />Product Consultant<BR />Blue Prism<BR />UK<BR />------------------------------<BR /> Wed, 13 Oct 2021 12:43:00 GMT https://community.blueprism.com/t5/Product-Forum/Unable-to-validate-the-roles-or-permissions-of-user/m-p/74009#M26614 Ben.Lyons1 2021-10-13T12:43:00Z https://community.blueprism.com/t5/Product-Forum/Unable-to-validate-the-roles-or-permissions-of-user/m-p/74010#M26615 I use an admin account that is created initially<BR /><BR />------------------------------<BR />Yuliya Yakubenko<BR />------------------------------<BR /> Wed, 13 Oct 2021 13:05:00 GMT https://community.blueprism.com/t5/Product-Forum/Unable-to-validate-the-roles-or-permissions-of-user/m-p/74010#M26615 YuliyaYakubenko 2021-10-13T13:05:00Z https://community.blueprism.com/t5/Product-Forum/Unable-to-validate-the-roles-or-permissions-of-user/m-p/74011#M26616 ok, good.<BR /><BR />Have you deleted or updated any of the users, either their access, username or password? If yes, please can you elaborate?<BR /><BR />Thanks<BR /><BR />------------------------------<BR />Ben Lyons<BR />Product Consultant<BR />Blue Prism<BR />UK<BR />------------------------------<BR /> Wed, 13 Oct 2021 15:09:00 GMT https://community.blueprism.com/t5/Product-Forum/Unable-to-validate-the-roles-or-permissions-of-user/m-p/74011#M26616 Ben.Lyons1 2021-10-13T15:09:00Z https://community.blueprism.com/t5/Product-Forum/Unable-to-validate-the-roles-or-permissions-of-user/m-p/74012#M26617 No. The error appeared the first time Users page was opened<BR /><BR />------------------------------<BR />Yuliya Yakubenko<BR />------------------------------<BR /> Wed, 13 Oct 2021 15:16:00 GMT https://community.blueprism.com/t5/Product-Forum/Unable-to-validate-the-roles-or-permissions-of-user/m-p/74012#M26617 YuliyaYakubenko 2021-10-13T15:16:00Z https://community.blueprism.com/t5/Product-Forum/Unable-to-validate-the-roles-or-permissions-of-user/m-p/74013#M26618 Hi Yuliya,<BR /><BR />That's very strange. If you haven't already, I would recommend trying an uninstall, then reinstall, it may be that something went wrong during this process. The database will be unaffected by this, so you won't lose any of your DFD's, etc.<BR /><BR />If this isn't suitable or doesn't work, please raise a support ticket so we can take a closer look.<BR /><BR />Thanks<BR /><BR />------------------------------<BR />Ben Lyons<BR />Product Consultant<BR />Blue Prism<BR />UK<BR />------------------------------<BR /> Thu, 14 Oct 2021 07:01:00 GMT https://community.blueprism.com/t5/Product-Forum/Unable-to-validate-the-roles-or-permissions-of-user/m-p/74013#M26618 Ben.Lyons1 2021-10-14T07:01:00Z https://community.blueprism.com/t5/Product-Forum/Unable-to-validate-the-roles-or-permissions-of-user/m-p/74014#M26619 So, the support said that this error could be caused by different versions of the web client and the application server, and this was indeed the case.<BR /><BR />------------------------------<BR />Yuliya Yakubenko<BR />------------------------------<BR /> Wed, 08 Dec 2021 11:56:00 GMT https://community.blueprism.com/t5/Product-Forum/Unable-to-validate-the-roles-or-permissions-of-user/m-p/74014#M26619 YuliyaYakubenko 2021-12-08T11:56:00Z https://community.blueprism.com/t5/Product-Forum/Unable-to-validate-the-roles-or-permissions-of-user/m-p/74015#M26620 Thank you <SPAN>Yuliya for letting us know the solution and that the issue has been resolved.<BR /><BR />jack</SPAN><BR /><BR />------------------------------<BR />Jack Look<BR />Sr Product Consultant<BR />Blue Prism<BR />------------------------------<BR /> Wed, 08 Dec 2021 14:24:00 GMT https://community.blueprism.com/t5/Product-Forum/Unable-to-validate-the-roles-or-permissions-of-user/m-p/74015#M26620 lookman 2021-12-08T14:24:00Z