topic Decipher Server Service Stopped automatically in Product Forum

Decipher Server Service Stopped automatically

LouieAschi — Thu, 22 Jul 2021 15:14:00 GMT

Hello everyone,

I noticed that the Decipher Server Service Stopped automatically and randomly after doing some operations in Decipher.
and every time I have to run it again, this happen randomly when I use Decipher client or run the process from Blue prism studio.
Any ideas please.
Thanks

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Louie Aschi
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RE: Decipher Server Service Stopped automatically

Ben.Lyons1 — Fri, 23 Jul 2021 07:13:00 GMT

Hi Louie,

There's no obvious reason for this, please raise a support ticket for further investigation.

Thanks

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Ben Lyons
Product Consultant
Blue Prism
UK
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RE: Decipher Server Service Stopped automatically

IsmoLehtiniemi — Fri, 23 Jul 2021 11:24:00 GMT

We had this issue earlier as well, and the workaround that worked for us was to configure an automatic restarting of the server service in case of failure.

The interesting thing is that the issue went away by itself after some time when the automatic restarting was configured.

At one point we had to reinstall all of the Decipher components on the server, and the problem came back --> The automatic server service restarting fixed the issue again after a while.

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Ismo Lehtiniemi
RPA Architect & Solution Expert
Amcor
Europe/Warsaw
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RE: Decipher Server Service Stopped automatically

Tejaskumar_Darji — Fri, 23 Jul 2021 14:21:00 GMT

I guess this issue seems to be pretty inherent with the current Decipher version because almost every person who is installing Decipher is facing this issue at some level. Be it in the beginning or later stages.

@Ben.Lyons1 Do we know if this issue is logged with Decipher team at blue prism so maybe they can have look at this to assist everyone better and have this resolve in the upcoming release.

I too submitted tickets in past but did not get any solid resolution to this issue. What helped me was reinstallation of Decipher.

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Thanks & Regards,
Tejaskumar Darji
Sr. RPA Consultant-Automation Developer
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RE: Decipher Server Service Stopped automatically

Ben.Lyons1 — Fri, 23 Jul 2021 14:29:00 GMT

Hi Tejaskumar,

I am in effectively part of the Decipher product team, though not as a developer.

It is vital that such occurrences are logged with customer support as they consolidate all reported issues across our product range. These are logged in a central repository and used by the respective development teams to identify potential improvements.

As you can imagine, if a similar issue is logged multiple times, it will go up in the team priorities. So you can see it's vital for us to learn from your experiences via the customer support team.

Also, if something is more serious they have the appropriate escalation paths to the development teams (where required).

Thank you for your feedback, we appreciate you sharing your experiences with us.

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Ben Lyons
Product Consultant
Blue Prism
UK
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RE: Decipher Server Service Stopped automatically

Tejaskumar_Darji — Fri, 23 Jul 2021 14:35:00 GMT

Thanks, @Ben Lyons. Really appreciate a quick response and effort the team is putting.

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Thanks & Regards,
Tejaskumar Darji
Sr. RPA Consultant-Automation Developer
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RE: Decipher Server Service Stopped automatically

lookman — Mon, 26 Jul 2021 13:43:00 GMT

Hi Tejaskumar.

I just want to state that there are many Decipher users that are not having this issue. I'm not downplaying the problem but I want to be fair as your comment "almost every person who is installing Decipher is facing this issue..." is not accurate.

jack

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Jack Look
Sr Product Consultant
Blue Prism
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RE: Decipher Server Service Stopped automatically

zdenek.kabatek — Mon, 02 Aug 2021 12:00:00 GMT

Hi,

this happened to a few clients and so far it has always been resolved through reinstalling Decipher Plugin (don't ask me why).

Regards,

Zdenek

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Zdeněk Kabátek
Head of Professional Services
NEOOPS
http://www.neoops.com/
Europe/Prague
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RE: Decipher Server Service Stopped automatically

LouieAschi — Fri, 06 Aug 2021 13:25:00 GMT

Hi,
I tried many times reinstalling Decipher on the same machine but no luck then I just installed the Decipher on different machine and now it's working, I don't know why!

Regards!

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Louie Aschi
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RE: Decipher Server Service Stopped automatically

lookman — Tue, 10 Aug 2021 13:37:00 GMT

Hi Louie.

So Decipher is no longer stopping on its own?

jack

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Jack Look
Sr Product Consultant
Blue Prism
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RE: Decipher Server Service Stopped automatically

LouieAschi — Tue, 10 Aug 2021 16:31:00 GMT

Hi Jack

Yeah, now is working and no longer stopping.

Thanks

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Louie Aschi
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RE: Decipher Server Service Stopped automatically

lookman — Tue, 10 Aug 2021 16:39:00 GMT

Hi Louie.

That is good news. Did you perhaps installation to use SQL authentication instead of active directory? There is another thread on this topic and changing to use SQL auth resolved the issue.

jack

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Jack Look
Sr Product Consultant
Blue Prism
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RE: Decipher Server Service Stopped automatically

LouieAschi — Thu, 12 Aug 2021 15:24:00 GMT

Hi Jack
Actually I used windows authentication and it's working, I'm not sure why which is strange!

Thanks
Louie

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Louie Aschi
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RE: Decipher Server Service Stopped automatically

lookman — Thu, 12 Aug 2021 15:30:00 GMT

Thank you Louie for the update.

It should work with AD but as I said there are some users that were having issues and instead were successful using SQL Server authentication.

jack

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Jack Look
Sr Product Consultant
Blue Prism
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