topic RE: Service Unavailable in Product Forum

Service Unavailable

LokeshRaj — Wed, 15 Sep 2021 04:28:00 GMT

I am trying to use the decipher but I am not able to use it. Can someone explain to me why this occurs?

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Lokesh Raj
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RE: Service Unavailable

LokeswarGalla — Wed, 15 Sep 2021 06:02:00 GMT

Hi,

HTTP Error 503 occurs when a website's server is down, so you won't be able to access the site until it's fixed. Could be, site it is down for maintenance, too many people may be causing the site to overload, someone taken the site offline.

Were you able to access decipher previously? if yes, check with admin team if any maintenance activities are planned

Else, cross verify if you are using the correct link.

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Lokeswar Galla
RPA Team Lead
Asia/Kolkata
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RE: Service Unavailable

LokeshRaj — Wed, 15 Sep 2021 06:08:00 GMT

Thanks, @Lokeswar Galla

I have used decipher previously on the same device, but I am getting this error from yesterday onwards. But let me check with the IT Team.

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Lokesh Raj
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RE: Service Unavailable

ManikSharma — Thu, 30 Jun 2022 11:38:00 GMT

It could be that the user identity is outdated, especially if you've tried starting a stopped app pool and the next request again fails.

In IIS, go to the Application Pools under the Server, then find the correct Application Pool for your website, and click on it. On the Advanced Settings menu to the right, select Identity and change it and enter a new user and password. Click on your Application Pool again, and select Recycle to restart it.

You can also try looking at the error message in Event Viewer, under Windows Logs, Application, Details tab.

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Manik Sharma
Senior Consultant, Intelligent Automation
Information Services Group
Bengaluru, Karnataka
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