topic RE: BluePrism logs on runtime resource in Product Forum

BluePrism logs on runtime resource

SerbanVasilescu — Thu, 17 Oct 2019 00:51:00 GMT

Does BluePrism create any logs on the runtime resource machines?

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Serban Vasilescu
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RE: BluePrism logs on runtime resource

james.man — Thu, 17 Oct 2019 01:44:00 GMT

There is some logging that is stored on the Runtime Resource machines, and they can be found in the Windows Event Viewer.

The logs stored there are generated on a Windows Operating System level, and not a Blue Prism level. It will log messages like, when the Runtime Resource has started up, errors thrown by the Windows libraries, network connectivity errors, etc. You won't find errors or exceptions from the process or object level inside the Windows Event Viewer. If you find errors in the Event Viewer, they are likely environmental issues, such as poor network connectivity or having incorrect Windows user permissions and outside the scope of Blue Prism. They would normally need diagnosis from the customer's IT team.

During installation or provisioning of the environment, the logs stored Windows Event Viewer can help diagnose issues, such as not having the correct read/write permissions to Blue Prism's configuration files, having incorrect certificates installed for communication encryption etc.

All Blue Prism Components (Runtime Resources, Interactive Clients, Application Servers) will have diagnostic logs saved into the Event Viewer.

Finally, if you are using the Login Agent on the Runtime Resources, it is possible to enable logging to diagnose issues with the Login Agent as well. Those logs will be stored on the Runtime Resource as well if enabled. You can read more about how to enable logs for the Login Agent and where they are located in the Login Agent Guide https://portal.blueprism.com/documents/v6-user-guide-login-agent

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James Man
Professional Services
Blue Prism
Asia/Hong_Kong
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RE: BluePrism logs on runtime resource

SerbanVasilescu — Thu, 17 Oct 2019 23:32:00 GMT

Thanks, James!

Cheers,

Serban

------Original Message------

There is some logging that is stored on the Runtime Resource machines, and they can be found in the Windows Event Viewer.

The logs stored there are generated on a Windows Operating System level, and not a Blue Prism level. It will log messages like, when the Runtime Resource has started up, errors thrown by the Windows libraries, network connectivity errors, etc. You won't find errors or exceptions from the process or object level inside the Windows Event Viewer. If you find errors in the Event Viewer, they are likely environmental issues, such as poor network connectivity or having incorrect Windows user permissions and outside the scope of Blue Prism. They would normally need diagnosis from the customer's IT team.

During installation or provisioning of the environment, the logs stored Windows Event Viewer can help diagnose issues, such as not having the correct read/write permissions to Blue Prism's configuration files, having incorrect certificates installed for communication encryption etc.

All Blue Prism Components (Runtime Resources, Interactive Clients, Application Servers) will have diagnostic logs saved into the Event Viewer.

RE: BluePrism logs on runtime resource

ManasJena — Thu, 07 Nov 2019 17:01:00 GMT

Good Information. Thanks ! a ton James

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Manas Jena
Sr Analyst
ZimmerBiomet
America/New_York
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