https://community.blueprism.com/t5/Product-Forum/Unable-to-spy-Service-Now-elements-using-the-UI-Automation-or-AA/m-p/75321#M27926 I am trying to fetch the Service-now ticket details with the help of spying instead of using rest API method (due to access issues in the project). So I am able to login to the service now then selecting a ticket filter, then clicking on to a particular ticket but after that I am not able to spy any other element on the page where the whole ticket detail is present. For spying these elements I have used UI Automation and AA mode but in both the cases after the identification of the element, when I click on highlight to confirm the selection the tool gets hanged until I close the browser or the tool. The same modes were working fine before that. I tried using UI Automation navigator and Application Navigator , but both of these are not working on this particular page.. its not able to load the html tree and leads to hanging the tool. In need of a quick response!   Thu, 02 May 2019 19:10:00 GMT PRATIBHAANAND 2019-05-02T19:10:00Z https://community.blueprism.com/t5/Product-Forum/Unable-to-spy-Service-Now-elements-using-the-UI-Automation-or-AA/m-p/75321#M27926 I am trying to fetch the Service-now ticket details with the help of spying instead of using rest API method (due to access issues in the project). So I am able to login to the service now then selecting a ticket filter, then clicking on to a particular ticket but after that I am not able to spy any other element on the page where the whole ticket detail is present. For spying these elements I have used UI Automation and AA mode but in both the cases after the identification of the element, when I click on highlight to confirm the selection the tool gets hanged until I close the browser or the tool. The same modes were working fine before that. I tried using UI Automation navigator and Application Navigator , but both of these are not working on this particular page.. its not able to load the html tree and leads to hanging the tool. In need of a quick response!   Thu, 02 May 2019 19:10:00 GMT https://community.blueprism.com/t5/Product-Forum/Unable-to-spy-Service-Now-elements-using-the-UI-Automation-or-AA/m-p/75321#M27926 PRATIBHAANAND 2019-05-02T19:10:00Z