topic RE: Blue Prism Settings in Product Forum

Blue Prism Settings

GAVIN.RUDLING — Mon, 29 Jan 2024 15:03:00 GMT

Good Day Team

I am trying to assist another developer who is still using BP 6.10.4 and is having the following issues:

" I vaguely remember a setting that has been removed in version 7, but not sure what it was called, or whether, I am thinking along the correct lines here. All I know is this has something to do with launching a web browser.

Can anyone assist.

Kind regards

Gavin

Below are his findings:

We tried solutions discussed and referred in trail mail, and found it to be working fine on BP 7.2.1.

However, Following are two observations

Launching process with "start process" work on 7.2.1 but creates issue on current version 6.10.4
Following errors observed occurring randomly on BP 7.2.1

Internal : AMI error occurred in Wait Start Stage 'Check For Relevent Element' on page 'Select Search Critieria' - Configured timeout reached waiting for external application to respond
'Internal : AMI error occurred in Wait Start Stage 'Check For Link Certificate Error' on page 'Handle Certificate Error Page If Exists' - Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index'

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Gavin Rudling
Digital Consultant & Developer
Cog3nt
Africa/Johannesburg
0813906789
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RE: Blue Prism Settings

John__Carter — Tue, 30 Jan 2024 09:20:00 GMT

Hi Gavin

#1 could be the Application Timeout setting https://bpdocs.blueprism.com/bp-7-3/en-us/helpApplicationParameters.htm

#2 sounds like a weakness in process/object design, where there has been a presumption that a collection had rows but in fact it was empty.

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John Carter
Blue Prism
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RE: Blue Prism Settings

GAVIN.RUDLING — Tue, 30 Jan 2024 11:44:00 GMT

Thanks John, I will follow it up on my next correspondence with the developer.

Much appreciated.

Gavin

RE: Blue Prism Settings

diane.sanzone — Tue, 30 Jan 2024 13:32:00 GMT

Hi Gavin,

What you describe sounds to me like the fixed versus ephemeral port. See KB doc here:

https://bpdocs.blueprism.com/bp-6-10/en-us/Guides/chrome-firefox/application-modeller-chrome-firefox.htm#Browserautomationviaephemeralportsversusfixedports

I'm relatively confident that option was removed in BP 7.x and it does relate to browser launching.

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Diane Sanzone
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RE: Blue Prism Settings

GAVIN.RUDLING — Tue, 30 Jan 2024 13:42:00 GMT

Hi Diane

Thanks for your response I will follow this as well.

If I remember when we were still using BP 6.10.4 there was a checkbox in the Blue Prism Settings tab also something to do with the Port that we had to disable.

I just can't remember what it was called, and we don't have the 6.10.4 instance anymore where I could check.

Thanks again

Kind regards

Gavin

RE: Blue Prism Settings

Ian_Mawson — Wed, 31 Jan 2024 13:17:00 GMT

Hi Gavin,

The setting is in Systems - Settings and is down the bottom of the page. It's called "use fixed browser extension port (31924) only.

The above is from our 6.10.5 installation.

Hope this helps,

Ian

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Ian Mawson
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RE: Blue Prism Settings

GAVIN.RUDLING — Wed, 31 Jan 2024 15:19:00 GMT

Hi Ian,

Now that rings a bell.

Thank you very much. Much appreciated.

Kind regards

Gavin