topic RE: Exception while loading process in Product Forum

Exception while loading process

mkumar407 — Mon, 20 Feb 2023 11:39:00 GMT

Hi,

Anyone ever faced the below, what is the possible cause?

Thanks for help!

------------------------------
Manish Kumar
------------------------------

RE: Exception while loading process

steven.boggs — Tue, 21 Feb 2023 16:39:00 GMT

Hi Manish,

There's not a lot of information in the screenshot of the exception, but if in the details/error stack information state anything similar to this KB, it may be due to an invalid character.

------------------------------
Steve Boggs
Senior Product Support Engineer
Blue Prism
Austin, TX
------------------------------

RE: Exception while loading process

mkumar407 — Wed, 22 Feb 2023 02:40:00 GMT

Hi Steve,

Thanks for your response and for sharing the info.

We resolved the issue by going to the audit logs and reverting the last change before we had this exception.

------------------------------
Manish Kumar
------------------------------

RE: Exception while loading process

Carlos_Medina — Mon, 18 Sep 2023 13:04:00 GMT

Hi Manish,

Was there any specific change that caused the problem? Because we're having the same problem.

------------------------------
Carlos Medina
------------------------------

RE: Exception while loading process

mkumar407 — Mon, 18 Sep 2023 13:40:00 GMT

Hi Carlos,

Yes, some special chars in the last commit change caused the issue.

We reverted the last change and the problem was solved.

Please check last commit or you can refer to audit logs as well.

Hope this helps.

Thanks.

Regards,

------------------------------
Manish Kumar
------------------------------

RE: Exception while loading process

harish.mogulluri — Mon, 18 Sep 2023 13:47:00 GMT

Hi Carlos Medina,

Based on below Knowledge center Article it seems to me any invalid XML Characters

https://support.blueprism.com/en/support/solutions/articles/7000078344-bpe-errors-such-as-error-loading-exception-while-loading-process-hexadecimal-value-0x1b-is-

------------------------------
-----------------------
If I answered your query. Please mark it as the "Best Answer"

Harish Mogulluri
Lead developer
America/New_York TX
------------------------------

RE: Exception while loading process

Carlos_Medina — Mon, 18 Sep 2023 14:08:00 GMT

Hi Manish,

Is there a way to revert all changes made to a original date where everying was working fine? or a need to reupload all the objects one by one?

------------------------------
Carlos Medina
------------------------------

RE: Exception while loading process

mkumar407 — Mon, 18 Sep 2023 14:21:00 GMT

Hi Carlos,

No need to reupload all the objects. Your team needs to identify the recent process or object change and import the backup copy.

Thanks.

Regards,

------------------------------
Manish Kumar
------------------------------