topic RE: Webservice API for Oath2.0 not working for service now. in Product Forum

Webservice API for Oath2.0 not working for service now.

HariMR — Sat, 27 Nov 2021 13:37:00 GMT

For generating the access token is perfectly working using postman when client_id, client_secret , username and password is provided.
In Blue prism it is showing as
Internal : Unexpected error Error during Web API HTTP Request
HTTP Status Code: 401
HTTP Response Content: {"error_description":"access_denied","error":"server_error"}
I created the following

I have passed client id, client secret , username and password correctly , But I am getting the below error in
blue prism

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HMR
Developer
EY
Europe/London
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RE: Webservice API for Oath2.0 not working for service now.

ewilson — Sun, 28 Nov 2021 19:25:00 GMT

Hi @Hari MR,

Have you tried using the existing integration available on the Digital Exchange? It does exactly what you're trying to do.

From a quick glance at your screenshots, it doesn't appear that you're URL encoding your client ID, client secret, username, or password before trying to pass them along to ServiceNow.

Cheers,

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Eric Wilson
Director, Integrations and Enablement
Blue Prism Digital Exchange
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RE: Webservice API for Oath2.0 not working for service now.

HariMR — Mon, 29 Nov 2021 12:00:00 GMT

Hi Eric,

I also tried the existing VBO

Please see the attached screenshot

This is the input header collection I passed.

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Hari MR
Developer
EY
Europe/London
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RE: Webservice API for Oath2.0 not working for service now.

ewilson — Mon, 29 Nov 2021 12:07:00 GMT

@Hari MR,

I wasn't referring to the OAuth VBO. The link I provided above is to an existing asset on the Digital Exchange that implements ServiceNow authentication via their REST API. Have you tried that one?

Cheers,

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Eric Wilson
Director, Integrations and Enablement
Blue Prism Digital Exchange
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RE: Webservice API for Oath2.0 not working for service now.

HariMR — Mon, 29 Nov 2021 16:53:00 GMT

Hi Eric.
Thanks a Million!!!!!.
It worked like a charm.
I was trying all the possible methods and was not successful.
This helped me very much . Thanks again for your guidance.

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Hari MR
Developer
EY
Europe/London
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