topic Runtime Resource Missing in Product Forum

Runtime Resource Missing

EricLi — Thu, 14 Dec 2023 08:30:00 GMT

Runtime resource status showing Missing but connection is showing Yes-Connected. Schedule can run on this resource, manual drag-and-drop is not allowed. What kind of issue it usually be?

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Eric Li
Operation Analysis
AIG
Asia/Hong_Kong
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RE: Runtime Resource Missing

Rambo27 — Thu, 14 Dec 2023 09:24:00 GMT

Hi Eric,

Please restart the machine and run the login agent once restart is done.

Let your machine available then you can drag drop run the process.

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Shikhar Mishra
RPA Lead
Infosys
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RE: Runtime Resource Missing

EricLi — Thu, 14 Dec 2023 10:04:00 GMT

Hi, Shikhar

Thanks for your instruction, have try reboot machine, but it doesn't work.

Eric Li

AIG

Automation Delivery Team | China Service Center

9F, The Centerpoint (Shuion), 374-2 Beijing Road, Guangzhou, China 510030

Tel: (+86 20) 2882 5022

Eric-F.Li@aig.com | www.aig.com

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RE: Runtime Resource Missing

Rambo27 — Thu, 14 Dec 2023 13:34:00 GMT

Hi @Eric li

Which version are you using?
Try below thing -

Top Tip: v6.7.1 Resource Missing/Connection Lost Error Message | Trials (blueprism.com)

Blue Prism runtime resource

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Shikhar Mishra
RPA Lead
Infosys
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RE: Runtime Resource Missing

EricLi — Fri, 15 Dec 2023 03:34:00 GMT

Hi, Shikhar

It is v6.10 we are using. Current setting just like that instruction.

Eric Li

AIG

Automation Delivery Team | China Service Center

9F, The Centerpoint (Shuion), 374-2 Beijing Road, Guangzhou, China 510030

Tel: (+86 20) 2882 5022

Eric-F.Li@aig.com | www.aig.com

RE: Runtime Resource Missing

abhis3kh — Sat, 16 Dec 2023 08:19:00 GMT

Hi @Eric Li,

I faced the same kind of problem. It can occur due to DNS Server Issues. Make sure in the VM - the DNS Server is correctly set up and it is able to identify the BP Server IP address from the domain name.

Sometimes for me - Logging out and Logging into the BP Client solves the issue for me as well.

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Abhisekh Mukherjee
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RE: Runtime Resource Missing

LeonardoSQueiroz — Sun, 17 Dec 2023 17:43:00 GMT

Hello,

When you have this similar problem it was due to the firewall being blocked, it is worth evaluating this possibility as well

Regards,

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Leonardo Soares
RPA Developer Tech Leader
Bridge Consulting
América/Brazil
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