topic RE: Version update - Login Agent in Product Forum

Version update - Login Agent

DeiseRaiane_Rib — Thu, 25 Feb 2021 15:19:00 GMT

We are using the Login Agent and have updated the Blue Prism from version 6.4.0 to version 6.7.3. For the development and homologation environments we were successful, but for the production environment the runtime resources were not available in the control room even after the Login Agent was updated. Does anyone have any idea what may have happened in the production environment? What can we do to correct this problem?

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Deise Raiane Ribeiro dos Santos
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RE: Version update - Login Agent

John__Carter — Thu, 25 Feb 2021 17:40:00 GMT

Some suggestions -
Check the version of login agent installed in production is correct.
Check the login agent service is running on the resource PC.
Check the Windows event log on the resource PC, where there may be an error message.
Check the event log on the app server too.

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John Carter
Professional Services
Blue Prism
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RE: Version update - Login Agent

DeiseRaiane_Rib — Tue, 16 Mar 2021 15:31:00 GMT

- Check the version of login agent installed in production is correct.
Yes, we checked and it is in the correct version.

- Check the login agent service is running on the resource PC.
Yes, the service was running.

- Check the Windows event log on the resource PC, where there may be an error message.
There was no error message in the Windows event log

- Check the event log on the app server too.
Where can we check this log?

We had to roll back the update. So we don't have any machines to test at the moment. We schedule a new update. Is there anything else we can check to keep the error from happening again?

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Deise Raiane Ribeiro dos Santos
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RE: Version update - Login Agent

benny.poumoko-bafouatika — Wed, 17 Mar 2021 08:26:00 GMT

The logs can be found in the event viewer: Blueprism, Application, and System,

I will also suggest raising a ticket with Support.

http://portal.blueprism.com/customer-support/support-center#/path/Installation-Platform/Installation/Login-Agent-Installation/1136367942/How-do-I-report-errors-related-to-Login-Agent.htm

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Benny Poumoko-Bafouatika
Customer Support Analyst
Blueprism
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