topic issue with Decipher Server in Product Forum

issue with Decipher Server

NisthaAgarwal — Thu, 15 Apr 2021 06:40:00 GMT

Hi,

I have procured decipher license and I have installed all the software required for Decipher. But for configuration of Decipher server we are facing issue (Decipher server is not Running). I have followed the installation guide. Can You please suggest the solution for this. Thank you !!

Blue prism Version:- 6.9.0

Decipher 1.0

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Nistha Agarwal
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RE: issue with Decipher Server

chris.mcgowan — Thu, 15 Apr 2021 08:55:00 GMT

Hi Nistha,

One of the reasons the Decipher Server Service won't start is if the ImageStorageRoot location has an invalid folder location. You can use the troubleshooting guide to verify if this is the case;

https://bpdocs.blueprism.com/decipher/troubleshooting.htm

Without any error messages or logs it is difficult to say. If this is not the ImageStorageRoot location, I would recommend that you raise a support ticket for further assistance.

Regards

Chris

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Chris McGowan
Senior Technical Consultant
Blue Prism
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RE: issue with Decipher Server

zdenek.kabatek — Thu, 15 Apr 2021 13:42:00 GMT

Hi, Nistha,

can you look in Even Viewer what the message for Decipher Server says? From the picture it is clear there is an issue with Decipher Licensing Service as it is in Starting mode and therefore Decipher Server won't start until Licensing Service is started. Did you point the Licensing Service to Blue Prism database and did you upload Decipher license into Blue Prism environment?

Regards,

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Zdeněk Kabátek
Head of Professional Services
NEOOPS
http://www.neoops.com/
Europe/Prague
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RE: issue with Decipher Server

NisthaAgarwal — Fri, 16 Apr 2021 03:14:00 GMT

Hi Zdeněk Kabátek
I have connected the Licensing service with blue prism data base and also added the decipher license to the blue prism but still getting same issue . even i also reinstalled the decipher package. Can you suggest what i can do?
Thank you !!

Thanks
Nistha

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Nistha Agarwal
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RE: issue with Decipher Server

zdenek.kabatek — Fri, 16 Apr 2021 06:49:00 GMT

Hi, Nistha,

did you try restarting the machine in between? My experience is that when Licensing Service is in Starting mode you may need to restart the machine and sometimes two times to get it up and running. Don't ask me why but this is how I made it work for several clients.

Regards,

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Zdeněk Kabátek
Head of Professional Services
NEOOPS
http://www.neoops.com/
Europe/Prague
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RE: issue with Decipher Server

NisthaAgarwal — Mon, 19 Apr 2021 05:30:00 GMT

Hi,
i am getting following error while running the decipher srvices

Failed to initialize the server. System.AggregateException: One or more errors occurred. ---> MassTransit.RequestTimeoutException: Timeout waiting for response, RequestId: 640a0000-12e4-00ff-7d3b-08d900cad881 at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at MassTransit.Clients.ResponseHandlerConnectHandle`1.<GetTask>d__11.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at MassTransit.Clients.RequestClient`1.<GetResponseInternal>d__8`1.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at CustomLicModule.LicManager.<>c__DisplayClass20_0.<<IsLicenseValid>b__0>d.MoveNext() --- End of inner exception stack trace --- at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions) at System.Threading.Tasks.Task.Wait(Int32 millisecondsTimeout, CancellationToken cancellationToken) at CustomLicModule.LicManager.IsLicenseValid() at SsiServer.Licensing.Volume.VolumeLicenseCustom.InitCustomLicenseManager() at SsiServer.Licensing.LicenseManager.ActivateVolumeLicense(String licenseKey, String proxyName) at SsiServer.SsiServer.ApplyLicenseConfig(Configuration config) at SsiServer.SsiServer.ApplyConfig(Configuration config) at SsiServer.SsiServer..ctor(Configuration config) at SsiServer.Program.Start(String[] args) ---> (Inner Exception #0) MassTransit.RequestTimeoutException: Timeout waiting for response, RequestId: 640a0000-12e4-00ff-7d3b-08d900cad881 at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at MassTransit.Clients.ResponseHandlerConnectHandle`1.<GetTask>d__11.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at MassTransit.Clients.RequestClient`1.<GetResponseInternal>d__8`1.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at CustomLicModule.LicManager.<>c__DisplayClass20_0.<<IsLicenseValid>b__0>d.MoveNext()<---

can you please suggest me . how i can resolve this issue.

Thanks and regards
Nistha

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Nistha Agarwal
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RE: issue with Decipher Server

zdenek.kabatek — Mon, 19 Apr 2021 07:24:00 GMT

Hi, Nistha,

check the content of the following directories for log files
for Decipher server c:\Windows\System32\config\systemprofile\AppData\Local\Decipher\ApplicationServer\Logs\ - it is very likely there will be nothing but I want to be sure.
for Licensing Service c:\Windows\System32\config\systemprofile\AppData\Local\Blue Prism\Decipher Licensing Service\ there must be a log file. If you find withing log file this 2021-04-16 10:26:36.4499|DEBUG|BluePrism.Decipher.LicensingService.LicensingRequestHandler|Checking license validity, of course with different time stamp then your license check is fine. But you may also find an error message which will guide us into resolution.

Regards,

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Zdeněk Kabátek
Head of Professional Services
NEOOPS
http://www.neoops.com/
Europe/Prague
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RE: issue with Decipher Server

MindaugasBresku — Wed, 21 Apr 2021 07:03:00 GMT

Hi,

Had same issue - when Decipher Login service startup type is set to "Automatic" - it hangs in status "Starting". Then only kill the service process helps. I believe that this is because of other services dependencies (which are NOT in the service profile) or some conflict in resources when starting services

You can try two ways that works for me:
- Set the Decipher Login service to startup type "Automatic (Delayed Start)"
- Set the service to startup type "Manual" if the first suggestion does not work for you - but then after each restart of the server you will need to run the service manually

- There's a way to assign dependencies for the service but for that more internal service built knowledge is needed

BR,
Mindaugas

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Mindaugas Breskus
Software engineer
Swedbank
Europe/Vilnius
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RE: issue with Decipher Server

SaifulKhan — Fri, 01 Jul 2022 04:34:00 GMT

Hi,

I see below error message in the log, but Decipher Licensing service is running fine, we are unable to start Decipher server service

2022-07-01 00:03:49.2728|DEBUG|BluePrism.Decipher.LicensingService.LicensingRequestHandler|Checking license validity
2022-07-01 00:03:49.4328|ERROR|BluePrism.Decipher.LicensingService.DataAccess.BluePrismLicensingClient|System.Data.SqlClient.SqlException (0x80131904): Login failed for user 's-d.blueprism.db'.

With the same SQL account Blue prism is running fine on the same app server. do you think using same SQL user(s-d.blueprism.db) for Blue prism and decipher is causing the issue. Uploaded logs. Please advise

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Saiful Khan
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RE: issue with Decipher Server

zdenek.kabatek — Fri, 01 Jul 2022 08:45:00 GMT

Hello, Saiful,

if the same account - 's-d.blueprism.db' - is used for BP Application server try to type the password again because you might have mistyped it during installation. The message clearly states that this account cannot log in in MSSQL server. If it is being used by BP App server the only reason should be incorrect password as the account should have the right permissions for Blue Prism database.

You can try it when going to Control Panel/add remove programs and choose Decipher Licensing service and repair. It will present the configuration steps again so that you can correct everything what is needed.

After that restart the computer and let us know.

Regards

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Zdeněk Kabátek
Head of Professional Services
NEOOPS
http://www.neoops.com/
Europe/Prague
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RE: issue with Decipher Server

SaifulKhan — Fri, 01 Jul 2022 08:53:00 GMT

We did this activity on call with Blue prism support and when installing Decipher server the SQL authentication test was successful and we were able to complete the installation, but unable to start decipher service

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Saiful Khan
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RE: issue with Decipher Server

SaifulKhan — Fri, 01 Jul 2022 08:55:00 GMT

We also repaired licensing service, rebooted the server and tried starting decipher server service, still the issue persists.

Decipher 2.1 is supported now on Azure Paas instance?

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Saiful Khan
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RE: issue with Decipher Server

SaifulKhan — Fri, 01 Jul 2022 08:55:00 GMT

RE: issue with Decipher Server

SaifulKhan — Fri, 01 Jul 2022 08:56:00 GMT

RE: issue with Decipher Server

zdenek.kabatek — Fri, 01 Jul 2022 19:39:00 GMT

Hi, Saiful,

I am not expert in Azure so not sure if Azure PaaS is supported. Definitely Azure SQL is supported in version 2.1 so in my humble opinion Azure PaaS should be fine. Did you read this https://bpdocs.blueprism.com/decipher-2-1/en-us/getting-started/install-azure.htm?

Regards

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Zdeněk Kabátek
Head of Professional Services
NEOOPS
http://www.neoops.com/
Europe/Prague
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