topic RE: License activation failed in Product Forum

License activation failed

ViralShah — Thu, 07 Nov 2019 15:07:00 GMT

Hi Team,

I am having an issue while activating my license key on portal.

I am getting an error 0x802. It asking to contact customer support.

May I know what exactly the issue is here?

Looking forward to hearing from you.

Regards,
Viral

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Viral Shah
RPA Developer
TD
America/Toronto
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RE: License activation failed

chris.strong — Thu, 07 Nov 2019 15:33:00 GMT

Hello Viral,

Error 0x802 indicates that the license has previously been activated. A Blue Prism Trial license can only be activated once.

If you haven't previously activated the license, then I suggest you forward the license email you received from one of our Digital Workers to our support team via support@blueprism.com and they can confirm and advise further. To speed things up, please let them know the issue you are experiencing (as per your post).

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Chris Strong
Product Owner
Blue Prism
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RE: License activation failed

RuiCruz — Thu, 16 Apr 2020 15:26:00 GMT

Good afternoon,
I have the same problem I already sent email is there any way to solve it while I'm waiting for email

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Rui Cruz
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