topic Error- Launching an application in Product Forum

Error- Launching an application

KukkadapuHarsha — Mon, 10 Jan 2022 10:56:00 GMT

Hi,

When i am launching an application in Chrome or Edge showing me, Error - Failed to launch application - The browser extension was not detected, please check that it has been installed and enabled. For more information, see the browser extension user guide.
https://bpdocs.blueprism.com/bp-7-0/en-us/Guides/chrome-firefox/chrome-firefox.htm

Chrome Version: 97.0.4692.71
Edge Version: 97.0.1072.55
Blueprism Version: 7.0.1
Blueprism Extension chrome and Edge version: 7.0.1

I am using trail edition and automatically extensions are enabled, Could you please help me out to solve this issue as soon as possible.

Thanks and Regards,
Kukkadapu Harshavardhan

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Kukkadapu Harshavarhan
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RE: Error- Launching an application

KodiSrihari — Mon, 10 Jan 2022 11:14:00 GMT

Hi @Kukkadapu Harshavarhan,

Check with the Update button on Extensions menu. And have you allowed the pop up Yes when you are installing the Trial version ?

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Srihari
RPA Developer
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RE: Error- Launching an application

KaranSareen — Tue, 11 Jan 2022 07:01:00 GMT

Hello Kukkadapu

Could you please check the following points and see if it fixes the issue for you:

1. Try restarting the machine and see if it helps in the browser extension detection.

2. Open the Blue Prism as an administrator
3. Try disabling the antivirus/ firewall (for the testing purpose only) and see if it helps here

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Karan Sareen
Solution Support Engineer
Blueprism
Australia/Sydney
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