topic RE: Unable to retrieve email addresses from the CC and TO fields using Outlook VBO in Product Forum

Unable to retrieve email addresses from the CC and TO fields using Outlook VBO

sjimoh — Wed, 16 Aug 2023 21:40:00 GMT

I am presently facing a challenge in obtaining the complete email addresses from the CC and TO fields within Outlook VBO. Currently, I can only retrieve the sender's (TO and CC ) name. This issue becomes evident when attempting to use the reply function, as it fails due to the unavailability of the complete email addresses. It's important to note that this situation applies to emails originating both within and outside our domain.

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Shakirat Jimoh
RPA Developer
Waje Smart solutions
Africa/Lagos
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RE: Unable to retrieve email addresses from the CC and TO fields using Outlook VBO

harish.mogulluri — Wed, 16 Aug 2023 22:24:00 GMT

Hi shakirat Jimoh,

Are you currently using latest outlook VBO available in digital exchange?

If not I would suggest to try using the latest VBO(there are some updates from outlook VBO from last couple of months)
https://digitalexchange.blueprism.com/dx/entry/3439/solution/ms-outlook-vbo

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If I answered your query. Please mark it as the "Best Answer"

Harish Mogulluri
Lead developer
America/New_York TX
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RE: Unable to retrieve email addresses from the CC and TO fields using Outlook VBO

abhinav.kumar — Thu, 17 Aug 2023 02:23:00 GMT

Hi Shakirat,

Please see the below post for the same.

https://community.blueprism.com/communities/community-home/digestviewer/viewthread?GroupId=145&MessageKey=298a9f5c-c94d-4092-acd0-737fd3f5f5e0&CommunityKey=3743dbaa-6766-4a4d-b7ed-9a98b6b1dd01&tab=digestviewer

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Abhinav Kumar
Associate Manager
SimplifyNext Pte Ltd
Asia/Singapore
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RE: Unable to retrieve email addresses from the CC and TO fields using Outlook VBO

sjimoh — Thu, 17 Aug 2023 12:14:00 GMT

Hi Harish,

Thank you for the feedback.

However, using the latest outlook VBO isn't still giving the full email addresses as expected. There are still some senders in the CC field that do not have the full email addresses captured; it is only obtaining their names.

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Shakirat Jimoh
RPA Developer
Waje Smart solutions
Africa/Lagos
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RE: Unable to retrieve email addresses from the CC and TO fields using Outlook VBO

sjimoh — Thu, 17 Aug 2023 14:35:00 GMT

Hi Abhinav,

I have tried this approach prior to posting the issue; the approach actually works for only mails in the same domain.

Regards,

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Shakirat Jimoh
RPA Developer
Waje Smart solutions
Africa/Lagos
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RE: Unable to retrieve email addresses from the CC and TO fields using Outlook VBO

ewilson — Thu, 17 Aug 2023 14:35:00 GMT

@Shakirat Jimoh

Are the email addresses that aren't working with part of your email domain or are they on an outside domain?

Cheers,

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Eric Wilson
Director, Integrations and Enablement
Blue Prism Digital Exchange
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RE: Unable to retrieve email addresses from the CC and TO fields using Outlook VBO

sjimoh — Thu, 17 Aug 2023 14:43:00 GMT

They are emails outside the domain. Emails within the domain work fine.

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Shakirat Jimoh
RPA Developer
Waje Smart solutions
Africa/Lagos
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RE: Unable to retrieve email addresses from the CC and TO fields using Outlook VBO

sjimoh — Wed, 23 Aug 2023 13:43:00 GMT

Hi @EricWilson1,

Do you have any suggestions for how I can address this issue? So far, I haven't been able to find a solution.

Regards,

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Shakirat Jimoh
RPA Developer
Waje Smart solutions
Africa/Lagos
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