https://community.blueprism.com/t5/Product-Forum/License-Activation/m-p/78615#M30622 Good Day,<BR /><BR />I have forgotten my password and dropped my current DB and created a new one.<BR />Imported the license, now I am struggling to activate it.<BR /> <DIV class="media" style="overflow: hidden; zoom: 1;"> <DIV class="media" style="overflow: hidden; zoom: 1;"><span class="lia-inline-image-display-wrapper" image-alt="11016.png"><img src="https://community.blueprism.com/t5/image/serverpage/image-id/11185i55096DFA713179B9/image-size/large?v=v2&amp;px=999" role="button" title="11016.png" alt="11016.png" /></span></DIV> </DIV> <BR /><BR />Here is the error I receive:<BR /> <DIV class="media" style="overflow: hidden; zoom: 1;"><span class="lia-inline-image-display-wrapper" image-alt="11017.png"><img src="https://community.blueprism.com/t5/image/serverpage/image-id/11186i6B9D452685F3F9F6/image-size/large?v=v2&amp;px=999" role="button" title="11017.png" alt="11017.png" /></span></DIV><BR /><BR />------------------------------<BR />Nathenial Taylor<BR />------------------------------<BR /> Mon, 28 Sep 2020 12:53:00 GMT NathenialTaylor 2020-09-28T12:53:00Z https://community.blueprism.com/t5/Product-Forum/License-Activation/m-p/78615#M30622 Good Day,<BR /><BR />I have forgotten my password and dropped my current DB and created a new one.<BR />Imported the license, now I am struggling to activate it.<BR /> <DIV class="media" style="overflow: hidden; zoom: 1;"> <DIV class="media" style="overflow: hidden; zoom: 1;"><span class="lia-inline-image-display-wrapper" image-alt="11016.png"><img src="https://community.blueprism.com/t5/image/serverpage/image-id/11185i55096DFA713179B9/image-size/large?v=v2&amp;px=999" role="button" title="11016.png" alt="11016.png" /></span></DIV> </DIV> <BR /><BR />Here is the error I receive:<BR /> <DIV class="media" style="overflow: hidden; zoom: 1;"><span class="lia-inline-image-display-wrapper" image-alt="11017.png"><img src="https://community.blueprism.com/t5/image/serverpage/image-id/11186i6B9D452685F3F9F6/image-size/large?v=v2&amp;px=999" role="button" title="11017.png" alt="11017.png" /></span></DIV><BR /><BR />------------------------------<BR />Nathenial Taylor<BR />------------------------------<BR /> Mon, 28 Sep 2020 12:53:00 GMT https://community.blueprism.com/t5/Product-Forum/License-Activation/m-p/78615#M30622 NathenialTaylor 2020-09-28T12:53:00Z https://community.blueprism.com/t5/Product-Forum/License-Activation/m-p/78616#M30623 Please contact us at support@blueprism.com or create a ticket in the Portal.<BR />We will help you to get another license.<BR /><BR />------------------------------<BR />Luis Lopez<BR />Customer Support Engineer English and Spanish<BR />Blue Prism Ltd<BR />------------------------------<BR /> Tue, 29 Sep 2020 11:01:00 GMT https://community.blueprism.com/t5/Product-Forum/License-Activation/m-p/78616#M30623 expertcr 2020-09-29T11:01:00Z https://community.blueprism.com/t5/Product-Forum/License-Activation/m-p/78617#M30624 Estimado Luis, hoy tuve un inconveniente con mi laptop y resintale win10, ergo se me borraron la mayoria de los programas. Baje nuevamente BP y al momento de activar la licencia no me deja, ya que esta registrada para mi correo. Puedes darme una mano? Agradezco tu tiempo.<BR />Un cordial saludo.<BR />Jair<BR /><BR />------------------------------<BR />carlos jair quiroga assat<BR />------------------------------<BR /> Thu, 01 Oct 2020 22:05:00 GMT https://community.blueprism.com/t5/Product-Forum/License-Activation/m-p/78617#M30624 carlos_jairquir 2020-10-01T22:05:00Z