topic RE: Error to connect to Application Server in Product Forum

Error to connect to Application Server

GuilhermeChainh — Mon, 04 Nov 2019 17:05:00 GMT

Hello,

I'm installing a new BP infrastructure, and after installing the BP server (it is currently running), when I try to connect from another server, I get this error message: "ensure that the specified server address matches the binding configured on the server blue prism"

Both machines are communicating in the same local network, so I don't understand what can be.

Anyone had this issue before?

Thank you in advance.

Regards,
Guilherme Chainho

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Guilherme Chainho
Consultant
EY
Europe/London
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RE: Error to connect to Application Server

james.man — Tue, 05 Nov 2019 03:50:00 GMT

Hello, this support centre article indicates that perhaps there's a firewall blocking communication between the Runtime Resources and Application Server

http://portal.blueprism.com/customer-support/support-center#/path/1344414422

"...we advise checking with your Infrastructure teams whether any firewalls are preventing the network traffic between the Application Server and the client machine. The ports may need opening on the firewall(s) or the Blue Prism software may need adding to any "whitelist" in order to allow communication on the configured port numbers."

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James Man
Professional Services
Blue Prism
Asia/Hong_Kong
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RE: Error to connect to Application Server

GuilhermeChainh — Tue, 05 Nov 2019 14:18:00 GMT

Hi James,

Thanks for your feedback.

I already tried to open the ports for inbound and outbound and it didn't work. Any other possibility?

Thank you

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Guilherme Chainho
Consultant
EY
Europe/London
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RE: Error to connect to Application Server

CHOKKAKULAPushp — Tue, 14 Feb 2023 17:16:00 GMT

Hello, Did you get the solution for this? I am facing the same issue.

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CHOKKAKULA Pushpa
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RE: Error to connect to Application Server

ManpreetKaur1 — Tue, 14 Feb 2023 18:49:00 GMT

Hi @CHOKKAKULAPushp ,

Please check with your IT team if any firewall is blocking the connection or check if the port is open or not. Sometimes, port connection is not open which stops the communication to happen.

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Manpreet Kaur
Manager
Deloitte
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